MATTHEW SHIN
Aurora,USA
Summary
Dedicated Food Server with a strong track record of fostering customer loyalty through personalized service and attention to detail. Skilled in menu recommendations based on guest preferences, ensuring a memorable dining experience. Demonstrates exceptional organizational abilities and maintains cleanliness to enhance productivity in high-pressure environments. Proven success in managing diverse tables with precision and delivering outstanding service to drive customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Leezakaya
Aurora, CO
02.2024 - Current
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Verified legal drinking age of patrons through stringent ID checks.
- Remembered customer preferences and past orders, enhancing customer satisfaction and fostering sense of loyalty.
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty.
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests.
- Experimented with uncommon ingredients and flavor profiles to craft unique and innovative cocktail creations.
Server
Leezakaya
Aurora, CO
11.2023 - Current
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Monitored tables, offering add-ons and checking on guest satisfaction.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Showed enthusiasm and knowledge about new products and special promotions.
- Greeted all guests with smile and friendly welcome.
- Assisted guests with making menu choices and took note of special requests.
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
- Followed alcohol awareness procedures to prevent guest intoxication.
- Took orders, made drinks and provided refills for guests.
- Handled multiple tables simultaneously with high service quality.
- Communicated with kitchen staff regarding patient requests and questions.
- Reset tables between customers by removing used dishes, wiping down surfaces, and refilling condiments.
Server
Go Fish Sushi
Denver, Colorado
01.2025 - 11.2025
- Managed orders and ensured timely delivery to tables.
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to facilitate smooth operations.
- Maintained cleanliness and organization of dining area and service stations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Recommended food and beverage pairings to enhance guest experience.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
Host
Go Fish Sushi
Denver, Colorado
01.2025 - 11.2025
- Managed reservations and seating arrangements efficiently during peak hours.
- Coordinated with kitchen staff to ensure timely table readiness for guests.
- Monitored dining area to maintain cleanliness and organization throughout shifts.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Assisted servers in seating guests by escorting them to their tables.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
Bartender
Go Fish Sushi
Denver, Colorado
01.2025 - 11.2025
- Managed bar inventory and ordered supplies to maintain stock levels.
- Ensured compliance with health and safety regulations during service operations.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer, and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Server
Dan Sung Sa Korean Pub
Aurora, CO
03.2023 - 05.2024
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Used POS system to accurately input orders and process payments.
- Fostered fun atmosphere and family-style work environment consistent with company brand.
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Completed opening and closing checklists according to set standards.
- Monitored tables, offering add-ons and checking on guest satisfaction.
- Took orders, made drinks and provided refills for guests.
- Trained new servers in restaurant procedures and customer service standards.
- Answered phones to take orders for customer pick up or delivery.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Showed enthusiasm and knowledge about new products and special promotions.
- Greeted all guests with smile and friendly welcome.
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
- Assisted guests with making menu choices and took note of special requests.
- Handled multiple tables simultaneously with high service quality.
- Uphold high sanitation and safety standards while delivering and serving food.
- Used slow periods to restock serving stations and wrap silverware.
- Addressed and resolved customer concerns quickly, working with management to fix complex issues.
- Checked with customers to determine satisfaction and quickly rectify issues.
- Assisted dining room staff with setting and clearing tables during high traffic periods.
- Fielded telephone calls to answer questions and take reservations.
- Protected patrons and business by adhering to safety, sanitation and alcohol control policies.
- Greeted incoming guests warmly with genuine smile and eye contact.
- Addressed customer requests and concerns with positive attitude and empathy.
- Provided servers with proper number of guests per section to avoid bottlenecking service.
- Escorted guests to assigned dining areas and promptly presented menus.
- Followed alcohol awareness procedures to prevent guest intoxication.
- Took orders, made drinks and provided refills for guests.
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
- Reset tables between customers by removing used dishes, wiping down surfaces, and refilling condiments.
Host
Seoul BBQ&HOTPOT
Aurora, CO
01.2023 - 02.2024
- Greeted guests warmly upon arrival at the dining establishment.
- Managed reservations and seating arrangements efficiently during peak hours.
- Assisted in training new hosts on service standards and procedures.
- Handled guest complaints professionally, ensuring satisfactory resolutions were reached.
- Collaborated with team members to enhance overall guest experience consistently.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
Server
Seoul BBQ&HOTPOT
Aurora, CO
01.2023 - 02.2024
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Used POS system to accurately input orders and process payments.
- Fostered fun atmosphere and family-style work environment consistent with company brand.
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Completed opening and closing checklists according to set standards.
- Monitored tables, offering add-ons and checking on guest satisfaction.
- Took orders, made drinks and provided refills for guests.
- Trained new servers in restaurant procedures and customer service standards.
- Answered phones to take orders for customer pick up or delivery.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Showed enthusiasm and knowledge about new products and special promotions.
- Greeted all guests with smile and friendly welcome.
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
- Assisted guests with making menu choices and took note of special requests.
- Handled multiple tables simultaneously with high service quality.
- Uphold high sanitation and safety standards while delivering and serving food.
- Used slow periods to restock serving stations and wrap silverware.
- Addressed and resolved customer concerns quickly, working with management to fix complex issues.
- Checked with customers to determine satisfaction and quickly rectify issues.
- Assisted dining room staff with setting and clearing tables during high traffic periods.
- Fielded telephone calls to answer questions and take reservations.
- Protected patrons and business by adhering to safety, sanitation and alcohol control policies.
- Greeted incoming guests warmly with genuine smile and eye contact.
- Addressed customer requests and concerns with positive attitude and empathy.
- Provided servers with proper number of guests per section to avoid bottlenecking service.
- Escorted guests to assigned dining areas and promptly presented menus.
- Followed alcohol awareness procedures to prevent guest intoxication.
- Took orders, made drinks and provided refills for guests.
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
- Reset tables between customers by removing used dishes, wiping down surfaces, and refilling condiments.
Server
Mr. Tang
Aurora, CO
07.2022 - 10.2022
- Collaborated with kitchen staff to facilitate smooth operations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments accurately and efficiently at the end of meals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Barista
Coffee Story
Aurora, CO
05.2022 - 07.2022
- Operated espresso machines and other equipment efficiently during peak hours.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Trained new baristas on brewing techniques and customer service standards.
- Developed seasonal drink menus in line with current trends and customer feedback.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Trainer
Chick Fil A
Aurora, CO
10.2019 - 10.2021
- Answered customer menu questions and offered suggestions based on individual preferences.
- Promoted specials, desserts, appetizers, and high-profit beverages to drive up meal totals.
- Delivered food orders from kitchen to customers' tables quickly and correctly.
- Answered guest inquiries about menu items, ingredients and preparation methods.
- Conveyed each food ticket item to kitchen for prompt preparation.
- Coordinated between front and back of house staff to convey guest requests.
- Obtained and reported customer feedback to chef and restaurant manager.
- Trained employees on SOPs, company policies and safety measures.
- Oriented and trained onboarding and tenured staff on new, established and changed programs.
- Developed and delivered training programs to equip employees with tools and strategies.
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
- Maintained clean work stations to adhere to health and safety guidelines.
- Handled refunds and remade incorrect drinks to improve customer experience.
- Greeted and interacted with new and regular customers.
- Labeled store products and kept track of expiration dates.
- Trained new employees regarding food and drink preparation and store procedures.
- Upsold pastries or seasonal specials to enhance customer experience and increase sales.
- Memorized drink and food recipes to quickly and accurately prepare orders.
Education
Pre - Medicine
University of Colorado Denver
Aurora, Colorado, CO05-2026
High School Diploma -
Grandview High School
Aurora, CO05-2022
Skills
- Customer service
- Team collaboration
- Time management
- Effective communication
- Recipe memorization
- Sales promotion
- Liquor, wine, and food service
- Customer feedback management
- Food running
- Table setting arrangements
- Calm demeanor
- Food safety oversight
- Dietary restrictions knowledge
- Menu item recommendation
- Memory retention
- Food safety practices
- Task prioritization
- Check payment processing
- Service prioritization
- Professional appearance
- Daily specials memorization
- Food and beverage pairings
- Specials promotion
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Spanish
Limited
Certification
Servsafe Ceritificate
Timeline
Server
Go Fish Sushi
01.2025 - 11.2025
Host
Go Fish Sushi
01.2025 - 11.2025
Bartender
Go Fish Sushi
01.2025 - 11.2025
Bartender
Leezakaya
02.2024 - Current
Server
Leezakaya
11.2023 - Current
Server
Dan Sung Sa Korean Pub
03.2023 - 05.2024
Host
Seoul BBQ&HOTPOT
01.2023 - 02.2024
Server
Seoul BBQ&HOTPOT
01.2023 - 02.2024
Server
Mr. Tang
07.2022 - 10.2022
Barista
Coffee Story
05.2022 - 07.2022
Trainer
Chick Fil A
10.2019 - 10.2021
Pre - Medicine
University of Colorado Denver
High School Diploma -
Grandview High School