Matthew Silverman
Vista,USA
Summary
Experienced licensing specialist and customer service representative dedicated to delivering exceptional results. Highly adaptable and task-oriented professional with strong interpersonal skills. Equally adept at working independently on individual projects and collaborating with a team to achieve data-driven objectives and key results. Efficient communicator with excellent time management abilities, possessing a strong working knowledge of key performance indicators and service-level agreements. Authorized to work for any US employer.
Overview
9
9
years of professional experience
Work History
Licensing Specialist
Teladoc Health
06.2024 - 10.2024
- Reviewed ongoing applications for outstanding tasks and forms necessary for completion; coordinating with providers to complete and submit items to state boards as necessary
- Began and completed initial applications with providers to expand telehealth provider coverage
- Coordinated with Healthcare providers to review and migrate information from one system to a new in house system
- Communicated with state boards and the IMLC to review and update current requirements to match in house procedures and effectively streamline communication between boards and providers
Licensing Specialist
FirstLayerAI, Inc. (Medallion)
07.2020 - 02.2024
- Completed licensing tasks including but not limited to background checks, fingerprinting, notaries, online and paper applications, supporting documentation, continuing medical education, and employment verifications
- Met and exceeded quarterly goals priority lists, while also assisting the department and other team members with various tasks and projects
- Frequently communicated with state boards, reviewed, and updated requirements databases to reflect the most recent information, effectively shortening the licensing process for each coordinator
Classroom Aide
The Museum School
09.2019 - 07.2020
- Assisted teachers with lesson planning and management of multiple classrooms
- Worked with a wide range of subjects/levels including students with special needs
- Lead students in focused work groups to help those who may be falling behind in work and created plans with parents to ensure future success
- Maintained a flexible and adaptive schedule to better suit the needs of the school and substitute for teachers whenever needed
Front Desk Agent & Rooms Controller
Omni La Costa Resort & Spa
01.2016 - 09.2019
- Reviewed billing and package details, audit of charges, and end of day/month procedures to minimize portfolio delinquencies and protect daily business revenue
- Collaborated with multiple departments on arrival/departure to successfully plan and block over 600 rooms daily
- Handled any and all complaints or issues that arose in the hotel including fire emergencies, domestic disputes, and any security issues as necessary
Education
GED -
California Lutheran University
Thousand Oaks, CAHigh School Diploma -
Carlsbad High School
Carlsbad, CALIFORNIA01.2011
Skills
- Licensing specialist
- Customer service
- Interpersonal skills
- Data-driven objectives
- Key results
- Efficient communicator
- Time management
- Key performance indicators
- Service-level agreements
Timeline
Licensing Specialist
Teladoc Health
06.2024 - 10.2024
Licensing Specialist
FirstLayerAI, Inc. (Medallion)
07.2020 - 02.2024
Classroom Aide
The Museum School
09.2019 - 07.2020
Front Desk Agent & Rooms Controller
Omni La Costa Resort & Spa
01.2016 - 09.2019
High School Diploma -
Carlsbad High School
GED -
California Lutheran University
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