Matthew Simmons
Fargo,ND
Summary
Top producer known for excellent customer service and consistent referrals. Skilled in underwriting and approving loans, managing branch operations, and developing team members. Effective communicator, ensuring smooth lending processes and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Personal Loan Officer
Gate City Bank
04.2022 - Current
- Top producer at bank due to great customer service and constant flow of referrals from current and previous customers
- Work with and guide customers in process of financing a variety of loan products
- Underwrite and approve/decline loan applications by evaluating applicants credit history and financial information
- Communicate effectively and promptly addressing any issues that arise during lending process
- Offer credit life and credit disability insurance along with GAP on specific loan products
Personal Banking Supervisor
Gate City Bank
09.2019 - 04.2022
- Managed branch effectively while exceeding personal lending and other branch goals on a continual basis
- Oversaw branch operations including vault and cash management
- Develop team members to succeed and grow in current and new roles
- Underwrite and approve/decline applications by evaluating applicants credit history and financial information
- Offer credit life and credit disability insurance along with GAP on specific loan products
Customer Service Representative
Gate City Bank
09.2018 - 08.2019
- Provided excellent customer service in quick and efficient manner
- Opened variety of client accounts with high degree of accuracy
- Processed deposits, withdrawals, transfers, loan payments, and other account related transactions
- Maintained a balanced cash drawer
Massage Therapist
Revive Professional Massage Therapy Clinic
11.2014 - 09.2018
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments
- Provided safe, effective, and appropriate massage therapy techniques
- Daily, weekly and monthly accounting for business
Pull Tab Runner
Matpac Wrestling Club / Horse Race North Dakota
11.2016 - 04.2018
- Managed pull tab machines on a weekly basis
- Managed cash bank at site, handled large sums of cash from machine and made weekly bank deposits
- Verbally communicated with site owner/manager to give the best level of customer service possible
Massage Therapist
Hair Success
11.2012 - 11.2014
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments
- Communicated effectively with clients to understand and meet their needs
- Provided safe, effective, and appropriate massage therapy techniques
Education
Associate of Applied Science - Massage Therapy
The Salon Professional Academy
Fargo11.2012
Skills
- Positive
- Driven
- Efficient
- Goal Oriented
- Effective communicator
- Detail oriented
- Motivated
- Relationship building
- Willing to learn
- Analytical reasoning
Timeline
Personal Loan Officer
Gate City Bank
04.2022 - Current
Personal Banking Supervisor
Gate City Bank
09.2019 - 04.2022
Customer Service Representative
Gate City Bank
09.2018 - 08.2019
Pull Tab Runner
Matpac Wrestling Club / Horse Race North Dakota
11.2016 - 04.2018
Massage Therapist
Revive Professional Massage Therapy Clinic
11.2014 - 09.2018
Massage Therapist
Hair Success
11.2012 - 11.2014
Associate of Applied Science - Massage Therapy
The Salon Professional Academy
Similar Profiles
Brianna HahnBrianna Hahn
Customer Service Representative/banker at Gate City BankCustomer Service Representative/banker at Gate City Bank
Ethan MitchellEthan Mitchell
Customer Service Representative II at Gate City BankCustomer Service Representative II at Gate City Bank
Ethan ReisEthan Reis
Customer Service Representative III at Gate City BankCustomer Service Representative III at Gate City Bank