Matthew Singer
Winter Park,FL
Summary
Dynamic operations supervisor with a proven track record at Charter Spectrum, excelling in project leadership and safety oversight. Expert in coaching and developing teams, enhancing customer satisfaction through effective field operations coordination. Recognized for streamlining processes and fostering collaboration, resulting in improved project outcomes and employee performance.
Overview
28
28
years of professional experience
Work History
Enterprise Field Operations Supervisor
Charter Spectrum
08.2019 - 05.2025
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Enforced environmental policies aligned with regulatory requirements as well as internal initiatives aimed at sustainable business practices.
- Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
- Mentored junior employees, fostering professional growth and development while strengthening the organization''s talent pipeline.
- Streamlined communication between departments, fostering collaboration and efficient problem solving.
- Implemented safety protocols for field operations, reducing workplace accidents and maintaining compliance with industry regulations.
- Oversaw work of 33 personnel, with 12 direct reports.
- Inspected equipment and tools used for safe operation.
Small/Medium Business Field Operations Supervisor
Kablelink Communications
07.2014 - 08.2019
- Supervised training of new technicians on installation and safety procedures in a commercial environment
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
Small/Medium Business Field Operations Supervisor
Groupware International
06.2010 - 05.2014
Technician
180 Connect
06.2004 - 06.2009
- Install coax video, telephone, and high speed internet in commercial environments
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Infantry Platoon Sergeant
US Marines Corps
03.1997 - 06.2004
- Enhanced unit readiness by conducting rigorous training exercises and maintaining strict adherence to standards.
- Cultivated a culture of safety within the platoon by enforcing strict adherence to risk management procedures during all training events and operational missions.
- Fostered an environment of mutual respect and trust among diverse team members by modeling exemplary behavior, open communication, and empathy towards individual challenges.
- Managed personnel administration tasks such as evaluations, promotions, awards recommendations, leave requests, and disciplinary actions to maintain a well-organized platoon structure.
Education
No Degree - Management Information Systems
Valencia College
Orlando, FLSkills
- Customer relationship development
- Coaching skills
- Operations management
- Project leadership
- Training and coaching
- Safety oversight
- Schedule coordination
- Employee coaching
- Field operations coordination
- Team supervision
- Contractor management
Timeline
Enterprise Field Operations Supervisor
Charter Spectrum
08.2019 - 05.2025
Small/Medium Business Field Operations Supervisor
Kablelink Communications
07.2014 - 08.2019
Small/Medium Business Field Operations Supervisor
Groupware International
06.2010 - 05.2014
Technician
180 Connect
06.2004 - 06.2009
Infantry Platoon Sergeant
US Marines Corps
03.1997 - 06.2004
No Degree - Management Information Systems
Valencia College
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