Matthew Sitro
Ewing,PA
Summary
Dynamic ISO Relationship Manager experienced in driving client retention and loyalty through effective relationship building and strategic initiatives. Adept at managing a diverse network of brokers and funding companies, contributing to significant business growth.
Overview
8
8
years of professional experience
Work History
ISO Relationship Manager
River Advance
Lakewood, NJ
06.2019 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Facilitated communication between clients and internal teams to resolve issues efficiently.
- Conducted needs assessments to align services with client expectations and goals.
- Implemented strategic initiatives to improve client retention and loyalty programs.
- Managed a network of 150+ brokers, ISO's, and funding companies
ISO Relationship Manager
AJ Equity
Brooklyn, NY
04.2018 - 06.2019
- Handled all marketing and ISO relations for a startup funding company
- Created a well known and trusted brand for brokers and ISOs to rely on
- Helped a new funding company grow into a multi-million dollar a month funder
- Trained and managed ISO relations department
Education
Bachelor of Science - Business Administration And Management
Baruch College
New York, NY07-2015
Skills
- Relationship building
- Client relationships
- Relationship building and management
- Excellent communication
- Customer relationship management
- Sales reporting
- Team leadership
- Portfolio growth
- Product knowledge
- Business development
- Account management
- Issue resolution
Timeline
ISO Relationship Manager
River Advance
06.2019 - Current
ISO Relationship Manager
AJ Equity
04.2018 - 06.2019
Bachelor of Science - Business Administration And Management
Baruch College