Matthew S. Johns

• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Coordination and supervision of quality performance of our equipment mechanics and service personnel.
• Scheduling repairs for customer and company-owned rental equipment.
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Coordinated with other departments within the organization to ensure seamless delivery of services.
• Reviewed customer billing statements for accuracy prior to release.
• Collaborated with customers to offer solutions to service needs.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Pitched in to complete various duties during peak periods or employee absences.
• Motivated and supported employees to maintain low turnover.
• Created written estimates and obtained customer consent to proceed.
• Employee training and development, and maintaining a safe work environment.

Operated welding company, working with the public.

Coordinated with subcontractors to complete welding and mechanical, repairs on construction, farming and utility equipment.

Contracted with a mulching business, taking customer calls, and scheduling services.

Managed equipment operators to ensure customer was 100% satisfied with the services provided.

• Inspected and tested mechanical products to locate defects or malfunctions.
• Repaired and maintained construction and aggregate equipment in accordance with manufacturer specifications.
• Diagnosed problems using advanced diagnostic tools.
• Replaced faulty parts or components following diagrams or blueprints.
• Completed all necessary paperwork for service calls in a timely manner.
• Collaborated with other technicians to resolve complex issues quickly and efficiently.
• Assisted with training of junior technicians in proper installation techniques and safety protocols.
• Disassembled defective machines for repair or replacement of parts.
• Prepared detailed reports documenting service activities performed on each job site.
• Wrote detailed service reports describing work completed, issues and recommendations.

• Assembly, welding, and fabrication on maintenance of right-of-way equipment.
• General and technical repair on used maintenance of right-of-way equipment.
• Minor electrical experience in troubleshooting.
• Extensive knowledge in hydraulic systems and components.