Matthew Smith
Central Lake
Summary
Dynamic operations professional with a strong background in inventory management and team leadership. Committed to driving operational efficiency and enhancing onboarding experiences to foster staff development and improve customer satisfaction.
Overview
18
18
years of professional experience
Work History
Operations Manager
Poseidon Marine
Central Lake, MI
10.2024 - Current
- Coordinated daily operations ensuring compliance with safety regulations and industry standards.
- Managed inventory levels, optimizing stock replenishment processes to reduce delays.
- Implemented process improvements that increased operational efficiency across multiple departments.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Facilitated team meetings to discuss progress, address challenges, and foster a collaborative environment.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Warehouse Manager
Bistro MD
Dayton, NV
07.2016 - 08.2024
- Oversaw daily warehouse operations, ensuring efficient inventory management and timely order fulfillment.
- Improved order fulfillment rates by optimizing picking, packing, and shipping procedures.
- Trained and mentored staff on safety protocols, equipment handling, and best practices for efficiency.
- Analyzed workflow processes to identify bottlenecks and develop strategic solutions for improvement.
- Managed inventory control systems, ensuring accurate tracking of stock levels and minimizing discrepancies.
- Increased warehouse efficiency by streamlining inventory management processes.
- Supported business growth initiatives by scaling warehouse capacity as needed to accommodate increasing product volumes without compromising operational efficiency or safety standards.
Install Sales Manager
Lowes Home Improvment
Carson City, NV
05.2013 - 07.2016
- Fostered relationships with contractors, ensuring high-quality installations and customer satisfaction.
- Oversaw inventory management for installation products, optimizing stock levels and reducing costs.
- Proactively resolved customer concerns or issues related to installations or products, fostering long-term loyalty and trust in the company''s brand.
- Collaborated with cross-functional teams to ensure seamless communication and execution of sales initiatives.
- Inventoried installation supplies before scheduling installations or ordering more.
- Enhanced team performance by providing ongoing training, coaching, and support to sales staff.
Assistant Store Manager
Lowes Home Improvment
Mansfield, PA
08.2008 - 10.2012
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Electrical
Traverse Bay Career Tech Center
Traverse City, MI05-2003
High School Diploma -
Bellaire High School
Bellaire, MI05-2003
Skills
- Operations Management
- Inventory Management
- Policies and Procedures Implementation
- Warehouse Operations
- Procedure Development
- Onboarding and Orientation
- Staff Development
- Customer Service
- Problem Solving
- Team Leadership
Accomplishments
- Multiple store and distribution set ups.
- Mass hiring for new locations, including interviewing, selection and new employees orientation.
- Managed annual inventory; two years with the team ranked as the top store nationally for lowest shrinkage
Timeline
Operations Manager
Poseidon Marine
10.2024 - Current
Warehouse Manager
Bistro MD
07.2016 - 08.2024
Install Sales Manager
Lowes Home Improvment
05.2013 - 07.2016
Assistant Store Manager
Lowes Home Improvment
08.2008 - 10.2012
Electrical
Traverse Bay Career Tech Center
High School Diploma -
Bellaire High School