Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Matthew Somers

IT Specialist
Orlando,FL

Summary

Friendly Technology Support Technician with eight years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

9
9
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Computer Technician

Osceola County School District
Kissimmee, FL
09.2019 - Current
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

FREQUENCY TRANSMISSION TECHNICIAN

United States Air Force, USAF
03.2013 - 03.2019
  • Successfully lead joint nation military exercises and knowledge sharing operations with five partner nations.
  • Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications.
  • Planned, organized and maintained communications networks.
  • Test radio frequency identification device (RFID) software to ensure proper functioning.
  • Maintained wireless communication networks and information technology systems, wireless and electronic communication systems with proactive repair and upkeep strategies.

Education

Associate of Arts -

Valencia College
Orlando, FL
05.2019 - 04.2020

Skills

Time management & Multitaskingundefined

Accomplishments

    Awarded three military service medals for meritorious service. Provided world class communications networks in six nations for over 5000 users supporting domestic and joint partner nations operations and training exercises.

Certification

  • Business Specialist

Interests

  • Science and Technology
  • 3D Printing
  • Woodworking
  • Tool and Technology Restoration

Timeline

  • Business Specialist
04-2020

Computer Technician

Osceola County School District
09.2019 - Current

Associate of Arts -

Valencia College
05.2019 - 04.2020

FREQUENCY TRANSMISSION TECHNICIAN

United States Air Force, USAF
03.2013 - 03.2019

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Matthew SomersIT Specialist