Matthew Sparks
Danville,KY
Summary
Experienced Telecommunications Officer with proven expertise in emergency response and customer service, honed at Danville Police Department. Excelled in decision-making and active listening, ensuring swift, accurate dispatch and support. Demonstrated exceptional computer-aided dispatching skills and critical thinking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telecommunications Officer
Danville Police Department
04.2021 - Current
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
911 Dispatcher
Bluegrass 911 Central Communications
07.2017 - 06.2021
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Telecommunications Officer
Danville Police Dept
12.2015 - 07.2017
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency units.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
Education
High School Diploma -
Garrard County High School
Lancaster, KYNo Degree - Police Studies
Eastern Kentucky University
Richmond, KY08.2018
Skills
Works Well Under Pressure
Active Listening
Computer Skills
Decision-Making
Information Gathering
Map reading skills
Computer-aided dispatching
Call Control Techniques
Good Judgment
Critical Thinking
Certification
- EMD - Emergency Medical Dispatch
- TPS - Public Safety Telecommunicator
- NENA- Tactical Dispatcher
Timeline
Telecommunications Officer
Danville Police Department
04.2021 - Current
911 Dispatcher
Bluegrass 911 Central Communications
07.2017 - 06.2021
Telecommunications Officer
Danville Police Dept
12.2015 - 07.2017
High School Diploma -
Garrard County High School
No Degree - Police Studies
Eastern Kentucky University
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