Summary
Overview
Work History
Education
Skills
Certifications
References
Timeline
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Matthew Spencer

South Charleston,WV

Summary

Action-Oriented Courtesy Clerk with holiday rush hour experience in high-volume retail environments, including Kroger. Expert in managing 80-120 customer transactions per shift with a focus on speed, bagging accuracy, and safety compliance. Bilingual communicator skilled in de-escalating customer concerns and maintaining floor standards to drive store efficiency. Proven ability to balance front-end operations with proactive facility maintenance.

Overview

2026
2026
years of post-secondary education

Work History

Courtesy Clerk

Kroger
Charleston, West Virginia
10.2025 - Current

Processed and bagged an average of 80-120 customer transactions per shift, ensuring accuracy, speed, and compliance with store bagging standards.

Maintained a clean, organized checkout and front-end area, including counters, floors, and cart zones, contributing to a positive customer experience.

Assisted dozens of customers per shift by locating products, answering store policy questions, and resolving routine inquiries efficiently.

Performed price checks, go-backs, and restocking tasks, supporting inventory flow and minimizing checkout delays.

Managed shopping cart retrieval and parking-lot upkeep, maintaining safety and organization during high-traffic periods.

Provided carry-out and in-vehicle loading assistance when needed, supporting customer convenience and satisfaction

Sales Associate

Spirit Halloween Super Store
South Charleston, West Virginia
08.2025 - 10.2025
  • Assisted customers in selecting costumes and accessories for seasonal events.
  • Maintained store cleanliness and organization during peak shopping periods.
  • Operated cash register efficiently while handling customer transactions.
  • Collaborated with team members to create visually appealing product displays.
  • Participated in inventory management by tracking stock levels and orders.
  • Engaged with customers to promote seasonal sales and special offers.

Education

George Washington High School
Charleston , WV

Skills

Customer Operations: POS System Proficiency, Cash Handling & Reconciliation, Complaint Resolution, Customer Experience (CX), High-Volume Transactions

Store Maintenance: Safety & Sanitation Compliance, Floor Care, Inventory Bagging Standards, Cart Management, Merchandising Support

Professional Competencies: Bilingual (Spanish), Time Management, Cross-Functional Collaboration, Multitasking in Fast-Paced Environments

Soft Skills (Selective): De-escalation, Effective Verbal Communication, Problem-Solving, Team Coordination

Certifications

  • Food Handlers card for Kanawha County. Received 12/19/2025. Valid for 2 years.

References

References available upon request.

Timeline

Courtesy Clerk

Kroger
10.2025 - Current

Sales Associate

Spirit Halloween Super Store
08.2025 - 10.2025

George Washington High School
Matthew Spencer