Matthew Stellplfug
Tampa,FL
Summary
I am a dynamic leader with a proven track record at multiple corporations; adept in operations management, team building, and customer service/satisfaction. I excell in optimizing B2B relationships, capitalizing on market trends, and significantly enhancing operational efficiency. I am skilled in strategic planning and fostering team productivity while demonstrating exceptional organizational development.
Overview
8
8
years of professional experience
Work History
VP of Operations
United AC Scrap
10.2023 - Current
- Head of acquisitions for motor inventory. Maintaining B2B relationships with scrapyards and scrappers as well as building new contacts with other businesses.
- Create BOLs and track shipments to and from warehouse to ensure goods arrive in a timely manner.
- Track and analyze markets trends to capitalize on the current/future market.
BOH Leader
Chick-fil-A Gandy
01.2022 - 09.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Food Safety, Best Practices, and assigned duties.
- Oversaw day-to-day activities of 6 to 7 employees in high-stress, high-volume establishment, fostering inspiring atmosphere to optimize team member and guest experiences.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Customer Service Manager
Reeves Import Motorcars
07.2016 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Created and implemented highly successful cost-saving strategies.
Education
No Degree - Undeclared
PHSC
Brooksville, FLSkills
- Team Building and Motivation
- Operations Management
- Organizational Development
- Production Scheduling
- Operations Oversight
- Facilities Management
- Staff Management
- Financial Acumen
- Strategic Planning
- Project Management
- Administrative Support
- Corporate Communications
- Expense Reporting
- Program Oversight
- Travel Coordination
- Customer Service Management
- Data Management
- Team Leadership
- Customer Service
Accomplishments
Created and implemented a multi-million dollar vehicle rental/loaner system at Reeves Import Motorcars while providing years-long leadership and oversight over the program.
Timeline
VP of Operations
United AC Scrap
10.2023 - Current
BOH Leader
Chick-fil-A Gandy
01.2022 - 09.2023
Customer Service Manager
Reeves Import Motorcars
07.2016 - 03.2021
No Degree - Undeclared
PHSC