Matthew Stephenson
Houston,TX
Summary
Dynamic customer service professional with a proven track record at AutoZone, excelling in complaint handling and CRM software. Recognized for boosting customer retention through proactive follow-ups and personalized service. Adept at problem-solving and time management, consistently achieving high performance metrics in fast-paced environments. When I was a Burlington loss prevention a few people passed out ,and I had helped them and cleaned up the area. So yes I agree , that I love helping people.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Satisfaction Representative
AutoZone
13739 Cypress North Houston Rd Cypress, TX 77429
10.2021 - 11.2024
- Managed escalated cases professionally and efficiently, restoring customer confidence in the company''s products or services.
- Organized relevant documentation for each case handled, facilitating efficient communication with other departments when necessary.
- Maintained high-quality standards for customer interactions by consistently meeting or exceeding performance metrics.
- Boosted customer retention rates with proactive follow-ups on pending issues or concerns.
- Increased customer loyalty through personalized service, attentive listening, and empathy during interactions.
- Provided exceptional service during high-volume periods, maintaining composure under pressure while handling multiple tasks simultaneously.
Warehouse Worker
Fed Ex Ground Distribution Center
8787 W Grand Pkwy N Cypress, TX 77433 United State
08.2024 - 10.2024
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Loss Prevention Officer
Burlington
16311 FM-529 E Houston, TX 77084 United States
04.2022 - 01.2023
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
Customer Service Representative
Circle K
16250 FM 529 Rd Houston, TX 77095 United States
05.2019 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Worker
Ross Distribution Center
31207 Kingsland Blvd Brookshire, TX 77423 United
05.2020 - 05.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Knowledge in operating a pallet jack specially because I was a utility jam maintenance
Landscaper
Earthcare Management
19480 Lutheran Cemetery Rd Cypress, TX 77433
05.2016 - 08.2020
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
Education
High School Diploma - High School Diploma
Langham Creek High School
17610 FM 529 Houston, TX 77095 United States06.2021
Skills
- Complaint handling
- Social media monitoring
- CRM software
- Customer service
- Problem-solving
- Time management
- Shipping and receiving
- Adaptability and flexibility
- Creative problem solving
- Money handling
- Microsoft Excel
- Product knowledge
- Follow-up skills
- Professional telephone demeanor
- Stock management
- Sales expertise
- Sales closing
- Warehousing functions
Certification
I’ll end up eventually getting my security license level ll and level lll.
Languages
French
Elementary
Timeline
Warehouse Worker
Fed Ex Ground Distribution Center
08.2024 - 10.2024
Loss Prevention Officer
Burlington
04.2022 - 01.2023
Customer Satisfaction Representative
AutoZone
10.2021 - 11.2024
Warehouse Worker
Ross Distribution Center
05.2020 - 05.2021
Customer Service Representative
Circle K
05.2019 - 09.2021
Landscaper
Earthcare Management
05.2016 - 08.2020
High School Diploma - High School Diploma
Langham Creek High School