Matthew Stephenson
Houston,TX
Summary
Dynamic customer service professional with a proven track record at AutoZone, excelling in complaint handling and CRM software. Recognized for boosting customer retention through proactive follow-ups and personalized service. Adept at problem-solving and time management, consistently achieving high performance metrics in fast-paced environments. When I was a Burlington loss prevention a few people passed out ,and I had helped them and cleaned up the area. So yes I agree , that I love helping people.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Satisfaction Representative
AutoZone
10.2021 - 11.2024
- Managed escalated cases professionally and efficiently, restoring customer confidence in the company''s products or services.
- Organized relevant documentation for each case handled, facilitating efficient communication with other departments when necessary.
- Maintained high-quality standards for customer interactions by consistently meeting or exceeding performance metrics.
- Boosted customer retention rates with proactive follow-ups on pending issues or concerns.
- Increased customer loyalty through personalized service, attentive listening, and empathy during interactions.
- Provided exceptional service during high-volume periods, maintaining composure under pressure while handling multiple tasks simultaneously.
Warehouse Worker
Fed Ex Ground Distribution Center
08.2024 - 10.2024
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Loss Prevention Officer
Burlington
04.2022 - 01.2023
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
Customer Service Representative
Circle K
05.2019 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Worker
Ross Distribution Center
05.2020 - 05.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Knowledge in operating a pallet jack specially because I was a utility jam maintenance
Landscaper
Earthcare Management
05.2016 - 08.2020
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
Education
High School Diploma - High School Diploma
Langham Creek High School
17610 FM 529 Houston, TX 77095 United States06.2021
Skills
- Complaint handling
- Social media monitoring
- CRM software
- Customer service
- Problem-solving
- Time management
- Shipping and receiving
- Adaptability and flexibility
- Creative problem solving
- Money handling
- Microsoft Excel
- Product knowledge
- Follow-up skills
- Professional telephone demeanor
- Stock management
- Sales expertise
- Sales closing
- Warehousing functions
Certification
I’ll end up eventually getting my security license level ll and level lll.
Languages
French
Elementary
Timeline
Warehouse Worker
Fed Ex Ground Distribution Center
08.2024 - 10.2024
Loss Prevention Officer
Burlington
04.2022 - 01.2023
Customer Satisfaction Representative
AutoZone
10.2021 - 11.2024
Warehouse Worker
Ross Distribution Center
05.2020 - 05.2021
Customer Service Representative
Circle K
05.2019 - 09.2021
Landscaper
Earthcare Management
05.2016 - 08.2020
High School Diploma - High School Diploma
Langham Creek High School
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