Matthew St. John
Lakewood,OH
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
13
13
years of professional experience
Work History
Senior Client Service Representative
Cleveland Guardians Baseball Company
Cleveland , OH
2022.04 - Current
- Provided superior customer service to clients by responding to inquiries and resolving any issues or concerns in a timely manner.
- Assisted in the development of new processes for improved customer service operations.
- Coordinated client meetings, prepared agendas, and documented meeting notes.
- Managed and updated physical and digital client account information to keep records accurate and current.
Client Service Specialist
Cleveland Guardians Baseball Company
Cleveland , OH
2017.01 - 2022.04
- Resolved complex customer queries quickly and efficiently while maintaining a positive attitude throughout the process.
- Collaborated with sales teams to develop tailored solutions for each individual client's needs.
- Generated reports from CRM system for senior management review of client activity.
- Conducted regular follow-up calls with customers in order to assess their satisfaction level with our services.
- Developed relationships with key stakeholders across multiple departments in order to provide seamless service delivery.
Fan Services Representative
Cleveland Guardians Baseball Company
Cleveland , OH
2014.07 - 2016.12
- Participated in team meetings regularly where ideas were exchanged about ways to improve customer experience.
- Provided technical support to clients via telephone, email, and in-person visits.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
Merchandise Associate
Cleveland Guardians Baseball Company
Cleveland , OH
2011.07 - 2014.07
- Provided training and guidance for new employees in merchandising practices.
- Assisted customers in locating desired items and provided advice on product features.
- Implemented loss prevention measures such as restocking high-value items behind counters when necessary.
Education
High School Diploma -
Fairview Park High School
Fairview Park2011-07
Skills
- Industry Expertise
- Client Retention Strategies
- Sales experience
- Strong leadership
- Membership renewals
- Customer Support
- Account Management
Timeline
Senior Client Service Representative
Cleveland Guardians Baseball Company
2022.04 - Current
Client Service Specialist
Cleveland Guardians Baseball Company
2017.01 - 2022.04
Fan Services Representative
Cleveland Guardians Baseball Company
2014.07 - 2016.12
Merchandise Associate
Cleveland Guardians Baseball Company
2011.07 - 2014.07
High School Diploma -
Fairview Park High School
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