Christina Leval
Honolulu,HI
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
13
13
years of professional experience
Work History
Senior Client Service Representative
Veterinary Emergency + Referral Center Of Hawaii
Honolulu, Hawaii
01.2024 - Current
- Provided superior customer service to clients by responding to inquiries and resolving any issues or concerns in a timely manner.
- Developed training materials for new employees on customer service policies and procedures.
- Scheduled and confirmed appointments based on customer availability.
- Delivered high level of service to clients to both maintain and extend
- Developed and maintained strong relationships with customers through regular follow-up communication.
Veterinary Assistant/Receptionist
Purradise Cat Care (formerly The Cat Clinic)
Honolulu, Hawaii
01.2011 - 01.2013
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Operated radiographic and ultrasound equipment.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Managed and updated physical and digital client account information to keep records accurate and current.
Education
Certificate of Completion - Approved Veterinary Assistant (AVA)
NAVTA
Bridgewater, NJ11-2022
Associate of Applied Science - Healthcare Administration Billing And Coding
Hawaii Medical College
Honolulu, HI11-2019
Skills
- Client Retention Strategies
- Industry Expertise
- System Documentation
- Payment Processing
- Strong leadership
- Customer Support
Timeline
Senior Client Service Representative
Veterinary Emergency + Referral Center Of Hawaii
01.2024 - Current
Veterinary Assistant/Receptionist
Purradise Cat Care (formerly The Cat Clinic)
01.2011 - 01.2013
Certificate of Completion - Approved Veterinary Assistant (AVA)
NAVTA
Associate of Applied Science - Healthcare Administration Billing And Coding
Hawaii Medical College
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