Matthew Sullivan
McEwen,TN
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
13
13
years of professional experience
Work History
Logistics Operations Manager
Dean Oil Company
Dickson, TN
08.2021 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Fuel Delivery Truck Driver
Kimbro Oil
Nashville, TN
03.2021 - 07.2021
- Enhanced fuel delivery efficiency by planning optimal routes and adhering to strict schedules.
- Reduced downtime for maintenance by conducting regular vehicle inspections and addressing minor issues promptly.
- Ensured customer satisfaction through timely deliveries and professional interactions with clients.
- Maintained safety standards by strictly following company protocols and industry regulations during all stages of fuel transportation.
Lube Delivery Driver
Reladyne Midsouth
Goodlettsville, TN
02.2019 - 03.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Delivery Driver
Lowes Home Improvement
Nashville, TN
06.2017 - 02.2019
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Welding Technician
Shiloh Industries Inc
Dickson, TN
09.2013 - 04.2017
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Education
High School Diploma -
East Hickman High School
Lyles, TN05.2013
Skills
- Customer Satisfaction
- Communication Equipment Operation
- Customer Relationship Management
- Routing Orders
- Delivery Procedures
- Schedule Coordination
- High-Pressure Environments
- Operations Oversight
- Customer Pricing Evaluations
- Pricing Strategies
- Trend Analysis
- Time Management
- GPS and Route Planning
- Route Management
- Local Routes Understanding
- Customer Service
- Vehicle Inspection
- Current CDL License
Timeline
Logistics Operations Manager
Dean Oil Company
08.2021 - Current
Fuel Delivery Truck Driver
Kimbro Oil
03.2021 - 07.2021
Lube Delivery Driver
Reladyne Midsouth
02.2019 - 03.2021
Delivery Driver
Lowes Home Improvement
06.2017 - 02.2019
Welding Technician
Shiloh Industries Inc
09.2013 - 04.2017
High School Diploma -
East Hickman High School