Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Matthew Swain

Lakeland,FL

Summary

Currently attending Southeastern University in Lakeland, FL studying both Marketing and Management, while taking classes geared towards digital design and production. Over 6 years of experience in customer service, holding various sales-oriented positions, working in gyms, restaurants, and distribution facilities. Love working and creating, and ultimately sharing success with fellow employees.

Overview

6
6
years of professional experience

Work History

Server Assistant/Carry-Out/Server

Outback Steakhouse
02.2023 - Current
  • Resolved guest and employee complaints to maintain superior customer and workplace satisfaction.
  • Sold and up-sold meals and services.
  • Prepared and designed orders.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Team Member

Sheetz
04.2021 - 08.2022
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Trained new-hires to create a professional workplace.
  • Managed display of inventory

Package Handler

FedEx Ground P&D
08.2020 - 01.2021
  • Managed customer orders and warehouse inventory utilizing organizational skills and attention to detail.
  • Increased on-time deliveries with effective communication between departments and accurate package tracking.
  • Achieved success working within tight deadlines and operating in a fast-paced environment.

Front Desk Operations

LA Fitness
09.2019 - 09.2020
  • Exercised sales skills by selling and marketing memberships
  • Exercised leadership capabilities by successfully motivating and inspiring others, while adapting to new tasks and concepts.
  • Set-up and opened the location in the morning as well as cleaned up and closed the store at night

Host/Carry-Out

Chili's
05.2018 - 07.2019
  • Appointment/Reservation Setting.
  • Ensured smooth operations during shift changes by communicating relevant information between staff members.
  • Prepared orders and received payment in a professional manner.

Education

Bachelor of Science - Marketing, Management

Southeastern University
Lakeland, FL
04.2025

Skills

  • Customer Service
  • Creative Problem Solving
  • Warehouse Experience
  • Food Industry Experience
  • Retail Experience
  • Technical Support
  • Attention to Detail
  • Warm and Friendly
  • Documentation and Recordkeeping

Awards

  • Warehouse Safety
  • Intercultural Competence
  • Community Engagement
  • Stewardship

Timeline

Server Assistant/Carry-Out/Server

Outback Steakhouse
02.2023 - Current

Team Member

Sheetz
04.2021 - 08.2022

Package Handler

FedEx Ground P&D
08.2020 - 01.2021

Front Desk Operations

LA Fitness
09.2019 - 09.2020

Host/Carry-Out

Chili's
05.2018 - 07.2019

Bachelor of Science - Marketing, Management

Southeastern University

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Matthew Swain