Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Julizza Ayala

Wesley Chapel

Summary

Dynamic and dedicated professional with extensive experience in customer service at previous restaurant experience and children care. Proven ability to enhance guest experiences through effective multitasking and exceptional communication. Skilled in managing reservations and training new staff, ensuring a welcoming atmosphere while maintaining high standards of cleanliness and organization. Committed to delivering outstanding service in fast-paced environments.

Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, and organizational abilities. Ready to use and develop communication and multitasking skills in any role.

Overview

2
2
years of professional experience

Work History

Hostess, Server Assistant and Carry Out

GrillSmith
04.2024 - Current
  • Managed reservation system to optimize seating efficiency.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Coordinated with waitstaff to streamline service flow during peak hours.
  • Assisted in training new team members on customer service protocols.
  • Maintained cleanliness and organization of front-of-house areas.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Restaurant Hostess

Noble Crust
09.2023 - 04.2024
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere at door as well as on the phone.
  • Managed reservation system to optimize table assignments and minimize wait times.
  • Collaborated with servers to relay guest preferences and special requests efficiently.
  • Maintained cleanliness and organization of host stand and dining area for optimal guest experience.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Trained new hosts on company procedures and best practices in hosting.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Handled guest inquiries and concerns, providing exceptional customer service.

After School Care Assistant

Life Skills in Axtion
04.2023 - 09.2023
  • Assisted kids ages 5-15 with daily after school activities, enhancing comfort, education and well-being.
  • Maintained cleanliness and organization of teaching spaces to promote health and safety.
  • Helped assist with homework, reading activities, entertainment and eating/ bathroom usage.
  • worked with team members to ensure effective communication regarding children needs.


Education

High School Diploma -

Wiregrass Ranch Highschool
Wesley Chapel, FL

No Degree - Nursing

Pasco Hernando State College
Wesley Chapel, FL
03-2027

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Interactive communication skills
  • Safe food handling
  • Service prioritization
  • Multitasking
  • Exceptional communication

Accomplishments

I did colorguard all four years of highschool as well as one during college. Each year i was chosen to receive an award at then end of each season from my coaches because of my hard dedication and motivation, my love to help, my confidence to never give up and my ability to balance a healthy schedule. I now coach the highschool team i spun with and the middle school colorguard team.

Timeline

Hostess, Server Assistant and Carry Out

GrillSmith
04.2024 - Current

Restaurant Hostess

Noble Crust
09.2023 - 04.2024

After School Care Assistant

Life Skills in Axtion
04.2023 - 09.2023

High School Diploma -

Wiregrass Ranch Highschool

No Degree - Nursing

Pasco Hernando State College