Kiani LeMaire
Bob Evans Restaurant
Englewood,Ohio
2
Languages
4
years of professional experience
Hospitality and customer service professional with a proven track record of creating welcoming environments and providing outstanding guest service. Excel at promptly addressing needs, communicating effectively, and maintaining strong organizational workflows. Demonstrated interpersonal skills and adaptability in dynamic, fast-paced environments to ensure smooth daily operations.
Work History
Hostess/ Carry-out Server
2 Years 1 Month- Answered phones and handled reservation requests accurately.
- Took to-go orders by phone and in-store, answered customer questions, and provided accurate wait times.
- Greeted guests promptly and created welcoming first impressions.
- Managed seating flow and organized waitlists.
- Directed guests to tables and set tables accordingly with menus, silverware, high chairs, et al...
- Coordinated with servers on seating changes.
- Supported servers by running food and bussing tables.
- Answered phones and handled reservation requests accurately.
- Kept the dining area clean and ready for every guest.
- Put together carry-out orders and ensured all items and condiments were included.
- Kept condiments and to-go containers portioned and stocked at all times.
- Baked and prepared breads for sale.
- Worked the cash register, cashing out checks, carry-out orders, and lobby retail.
- Completed retail inventory once a week.
- .Trained new hostesses on customer service, job performance, and restaurant policies to maintain high standards of service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and organized workspace, even during peak service hours.
Salon Receptionist
8 Months- Greeted clients professionally, answered calls, and directed questions to technicians.
- Confirmed upcoming appointments and followed up on cancellations, rescheduling, and no-shows.
- Processed payments, issued receipts, and maintained accurate cashier and service records.
- Communicated with clients and updated appointment records.
- Organized front desk operations, maintained a clean reception area, and stocked client-facing supplies.
- Resolved client concerns promptly while maintaining courteous, service-focused communication.
Customer Service Representative
9 Months- Resolved customer inquiries, complaints, and service issues with professionalism and accuracy.
- Processed returns, exchanges, and refunds using POS systems.
- Processed returns, exchanges, and refunds using point-of-sale systems.
- Maintained accurate cash handling and register transactions.
- Verified coupon, loyalty, and promotion application at checkout.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Documented service concerns and redirected issues to supervisors when needed.
Team Member
8 Months- Took customer orders in-store and over the phone using a POS system, maintaining order accuracy.
- Prepared menu items quickly and accurately while following food safety and quality standards.
- Assisted teammates during peak rushes to keep service efficient and customer-focused.
- Maintained clean workstations, restocked supplies, and upheld sanitation procedures.
- Assisted in prepping food for usage.
- Trained new team members on station procedures, service standards, and kitchen routines.
- Addressed and resolved customer complaints in polite and professional manner.
- Performed regular cleaning duties such as mopping, cleaning bathrooms, etc.
Education
No Degree - Digital Design
- Logos/corporate identity & branding concepts
- Conceptual thumbnail sketches and rough sketches, storyboards, animation drawing, perspective, digital illustration
- Front-End Development: HTML5, CSS & JS
- Working knowledge of Adobe Photoshop, InDesign, Illustrator, Animate, Dreamweaver, After Effects, Premiere, and XD
- Familiar with graphic design, UI design prototyping, vector and raster graphics production, digital photography, 2D animation, motion graphics, and video production
- Completed CIW Site Development Associate Course
- Creating/presenting project concept proposals
- Teamwork/Collaborative projects
High School Diploma
Skills
Customer service
Phone etiquette
Conflict resolution
Detail-oriented
Exceptional communication
Patience and empathy
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Hostess/ Carry-out Server
Bob Evans Restaurant
09.2024 - CurrentRead More
Salon Receptionist
Luminous 2 Nails Spa
01.2024 - 09.2024Read More
Customer Service Representative
Kroger
04.2023 - 01.2024Read More
Team Member
Pizza Hut
08.2022 - 04.2023Read More
Miami Valley Career Technology Center
No Degree from Digital Design
Read More
Northmont High School
High School Diploma
Read More