Matthew Swarey
Whitetail Heritage of Ohio (Non-Profit Organization) 501 C 3 Volunteer
Dundee,OH
25
years of professional experience
Strong Self Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Sales Representative
10 Months- Developed client relationships through effective communication and product knowledge.
- Implemented follow-up strategies to enhance customer satisfaction
- Conducted market research to identify potential leads and sales opportunities.
- Did cold calls to try to establish a new market for selling lumber
- Doubled lumber sales in first quarter from previous quarters,
- Established new customers for raw dimensional product,
- Established new customers for lumber sales,
- Assisted in managing sales presentations, ensuring alignment with customer needs.
Treasurer
5 Years 5 Months- Managed financial records, ensuring accuracy and compliance with organizational standards.
- Manage their quickbooks, banking accounts,
- Distribute their funds to local Charity needs
- Developed annual budgets, Annual Cash flow is over $500K
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Coordinated fundraising initiatives,
- Man their booth at the local Sportsman Show to solicit for support
- Developed annual budgets, aligning financial goals with strategic objectives of Whitetail Heritage of Ohio.
Production Manager
11 Years 2 Months- Oversaw production schedules to meet project deadlines and optimize workflow efficiency.
- Implemented quality control measures to enhance product standards and reduce defects.
- Trained and mentored staff on best practices for equipment operation and safety protocols.
- Developed process improvement strategies that increased overall production capacity.
Counselor/Teacher/House Parents
2 Years- Facilitated individual and group counseling sessions to support client personal development.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
Business Owner
3 Years 4 Months- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Sales
- Estimating
- Bookkeeping
- Attend Trade Shows to solicit for business
- Repairs
Salesperson
9 Months- Cultivated strong customer relationships to enhance sales and client satisfaction.
- Sales
- Deliveries
- Attended Trade Shows for Exposure
- Executed sales presentations and Demonstrations tailored to client needs, resulting in increased engagement,
- Worked to build relationships with customers and built potential for additional sales.
- Implemented feedback mechanisms to understand customer preferences, driving product development initiatives.
Business Owner
2 Years 4 Months- This Business was a side job
- Sales
- Wholesale of bent and dent groceries to small stores across Western PA and North Eastern Ohio
- Taking orders and lining up loads for delivery
Retail Store Manager
7 Years 2 Months- Oversaw daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Resolved customer complaints efficiently, enhancing overall shopper satisfaction and loyalty.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
GED
Skills
Customer service
Customer relationship building
Sales presentations
Sales development
Customer needs assessment
Account management
Cold calling
Quick Books
Microsoft
Excel 1 Classes
Attention to detail
Self Motivated
Love People
Thrive on meeting new people
Love to Serve others and helping them become sucessfull
Customer relations
Timeline
Sales Representative
Walnutcreek Planing LTD
08.2025 - CurrentRead More
Treasurer
Whitetail Heritage of Ohio (Non-Profit Organization) 501 C 3 Volunteer
01.2021 - CurrentRead More
Production Manager
Walnutcreek Planing LLC
06.2014 - 08.2025Read More
Counselor/Teacher/House Parents
Fresh Start Training Center
05.2012 - 05.2014Read More
Business Owner
Weather Proof Roofing
01.2009 - 05.2012Read More
Salesperson
Reist Industries
03.2008 - 12.2008Read More
Business Owner
MDS Wholesale
01.2006 - 05.2008Read More
Retail Store Manager
Wengers Discount Grocery Outlet
01.2001 - 03.2008Read More
State of Indiana
GED
Read More