Matthew Swope
Royal Palm Beach,FL
Summary
Customer-focused professional pursuing a Bachelor’s degree in Business Administration. Skilled at building relationships, understanding customer needs, and recommending solutions that improve the customer experience. Strong communicator with excellent organizational skills, attention to detail, and the ability to manage multiple priorities. Seeking an Inside Sales Representative position focused on growing customer relationships, and helping expand existing accounts through proactive service and sales support.
Overview
4
4
years of professional experience
Work History
Kennel Technician
Big Dog Ranch Rescue
Loxahatchee Groves, FL
10.2021 - Current
- Deliver strong customer service by assisting potential adopters, understanding their needs, and recommending suitable matches.
- Facilitating proper, safe and effective introductions between potential adopters and their chosen dog.
- Administer daily care routines for dogs, ensuring health and well-being.
- Oversee intake process for new animals, ensuring accurate documentation and assessments.
- Educate potential adopters on pet care and responsible ownership practices.
- Streamline workflow processes for kennel operations, enhancing overall efficiency.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Communicate clearly with customers and team members to coordinate care, respond to inquiries, and ensure positive experiences.
- Create engaging animal profiles and marketing descriptions that increase visibility and support adoption placement.
- Maintain accurate records and documentation while following operational procedures and standards.
- Collaborate with team members to manage priorities and maintain efficient operations in a fast-paced environment.
- Support daily operations caring for 20+ animals per shift while maintaining strict health and safety standards.
Education
Bachelor of Science - Business Administration
Western Governors University
Online12-2026
Skills
- Customer Relationship Management
- Product Recommendations
- Customer Communication (Phone & Email)
- Problem Solving
- Attention to Detail
- Team Collaboration
- Microsoft Office (Excel, Word, Outlook, Power Point)
- ChatGPT
- Multitasking
- Strong communication and relationship-building
- Customer-first mindset
- Comfortable working independently or in team environments
- Motivated to grow within inside sales and account management roles
Timeline
Kennel Technician
Big Dog Ranch Rescue
10.2021 - Current
Bachelor of Science - Business Administration
Western Governors University