Matthew Szabla
Royal Oak
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
General Manager
LaFontaine Automotive Group
12.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
General Sales Manager
LaFontaine Automotive Group
06.2019 - 12.2022
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Used Car Manager
LaFontaine Automotive Group
03.2017 - 06.2019
- Conducted end-of-month profit reporting for all used vehicle sales.
- Introduced innovative sales techniques that resulted in higher closing ratios for the sales team.
- Conducted regular staff meetings and training sessions to maintain team productivity and morale.
- Created a customer-centric culture within the dealership by emphasizing exceptional service throughout every interaction with clients.
- Supervised and trained staff of 8, driving sales volume up 150% over 2 years.
Education
Bachelor of Arts - Business Administration
Michigan State University
East Lansing, MIGraduate And President of Class N403
National Automotive Dealers Association
Tysons Corner04.2023
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Team Leadership
- Relationship Building
- Staff Training
- Customer Relationship Management
- Motivation
- Performance Improvement
- Performance Evaluations
Timeline
General Manager
LaFontaine Automotive Group
12.2022 - Current
General Sales Manager
LaFontaine Automotive Group
06.2019 - 12.2022
Used Car Manager
LaFontaine Automotive Group
03.2017 - 06.2019
Bachelor of Arts - Business Administration
Michigan State University
Graduate And President of Class N403
National Automotive Dealers Association