Seasoned professional with over 30 years at CruiseOne Dream Vacations showcasing exceptional customer service and time management skills. Achieved $1 million in sales at Window World of Joliet with a 60% closing rate. Proven ability in team collaboration, significantly enhancing team performance at Plainfield East High School.
* Franchise owner for 30 years of one of the largest travel networks in the United States.
*I handle day to day operations of running a full service travel agency along with acquiring new customers through home office lead programs, referrals and networking.
* I have handled many corporate accounts over the years along with escorting groups on their trips. Over 30 years of knowledge of the travel industry including the pre-internet era.
* I have adapted with all the changes the industry has gone through including understanding the use and impact of social media along with using all the big vendors booking platforms.