Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Tadla

Plainfield,IL

Summary

Seasoned professional with over 30 years at CruiseOne Dream Vacations showcasing exceptional customer service and time management skills. Achieved $1 million in sales at Window World of Joliet with a 60% closing rate. Proven ability in team collaboration, significantly enhancing team performance at Plainfield East High School.

Overview

31
31
years of professional experience

Work History

CruiseOne Dream Vacations Franchise Owner

World Travel Holdings
07.1994 - Current

* Franchise owner for 30 years of one of the largest travel networks in the United States.


*I handle day to day operations of running a full service travel agency along with acquiring new customers through home office lead programs, referrals and networking.


* I have handled many corporate accounts over the years along with escorting groups on their trips. Over 30 years of knowledge of the travel industry including the pre-internet era.


* I have adapted with all the changes the industry has gone through including understanding the use and impact of social media along with using all the big vendors booking platforms.

Sales Associate

Window World of Joliet
08.2020 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming and happy sales approach.
  • Handled monetary transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges big and small.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • 1 million dollars in sales for 2024 along with a 60% closing percentage on deals.
  • Cover a large territory on a daily basis & exceptional with time management.

Varsity Girls Tennis Coach

Plainfield East High School
09.2017 - 10.2020
  • I have a passion for teamwork and competition along with bringing positivity and fun energy to create an enjoyable team environment.
  • Enhanced team performance by implementing strategic training sessions and drills.
  • Analyzed opposing teams'' strategies and strengths, preparing effective countermeasures for enhanced match performance.
  • Mentored junior coaches, contributing to their professional growth and development within the program.
  • Encouraged academic success among student-athletes by monitoring grades closely and providing support when necessary.

Education

Bachelor of Science - Organizational Communications

Illinois State University
Normal, IL
05-1992

Masters of Adventure. Completed All -

Royal Caribbean Universtiy

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Territory familiarization
  • Multi-tasking strength
  • Listening skills
  • Excellent people skills

Timeline

Sales Associate

Window World of Joliet
08.2020 - Current

Varsity Girls Tennis Coach

Plainfield East High School
09.2017 - 10.2020

CruiseOne Dream Vacations Franchise Owner

World Travel Holdings
07.1994 - Current

Bachelor of Science - Organizational Communications

Illinois State University

Masters of Adventure. Completed All -

Royal Caribbean Universtiy
Matthew Tadla