Ben Hiner
Self-employeed
LOUISVILLE,KY
1
Certification
24
years of professional experience
Accomplished Franchise Owner specializing in operations management, financial oversight, and strategic planning. Expertise in driving growth initiatives and enhancing customer relations across multiple units, with a strong focus on profitability and service excellence. Committed to fostering team collaboration and adapting strategies to meet evolving business needs.
Work History
Territory Development/Franchise Owner, Yonutz
2 Years 7 Months- Oversaw daily operations, ensuring compliance with franchise standards and procedures.
- Analyzed sales data to drive strategic marketing initiatives and improve customer engagement.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Developed and implemented training programs for new employees to enhance service quality.
- Cultivated relationships with suppliers, negotiating favorable terms and enhancing product offerings.
- Established performance benchmarks for staff, fostering accountability and continuous improvement.
- Directed financial management practices, including budgeting and forecasting for sustained profitability.
- Led community outreach efforts to enhance brand visibility and customer loyalty initiatives.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Continuously monitored store appearance ensuring it met franchisor's visual standards; conducting frequent maintenance checks and improvements as needed.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Streamlined operations for improved efficiency by investing in advanced technology and staff training programs.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Generated revenues yearly and effectively capitalized on industry growth.
Multi Unit Franchise Owner, Edible Arrangements
20 Years- Developed and implemented operational strategies that improved franchise performance and elevated customer satisfaction.
- Organized community events that promoted franchise brand, enhancing local awareness and boosting customer engagement.
- Managed daily operations, ensuring compliance with brand standards and local regulations.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Trained and mentored staff, fostering a culture of teamwork and excellence in service delivery.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Cultivated strong relationships with vendors to negotiate favorable terms and ensure timely supplies.
- Analyzed market trends to uncover growth opportunities and optimize product offerings, resulting in increased sales.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Conducted financial analysis to monitor profitability and inform strategic business decisions.
- Organized successful community events promoting the franchise's brand to drive increased awareness and customer engagement.
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
Multi Unit Franchise Owner, Dairy Queen
10 Years 11 Months- Managed financial performance, optimizing budgets and reducing operational costs through effective resource allocation.
- Oversaw daily operations across multiple franchise locations to ensure consistency and efficiency.
- Developed and implemented strategic marketing initiatives to enhance brand visibility and customer engagement.
- Recruited, trained, and mentored staff members to foster a high-performance culture across all units.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
- Established strong vendor relationships to negotiate favorable terms and improve supply chain efficiency.
- Oversaw payroll, business planning and marketing for franchise operations.
- Streamlined operational processes, reducing overhead costs and improving overall efficiency.
- Optimized inventory management practices to minimize waste and ensure adequate product availability throughout each location.
- Enhanced customer satisfaction by providing exceptional service and maintaining high-quality standards across all units.
- Ensured compliance with franchise agreements, regulatory requirements, and company policies across all units.
- Analyzed financial data to develop accurate budgets, forecasts, and strategic plans for each unit''s success.
- Improved franchise performance by implementing innovative marketing strategies and streamlining operations.
- Negotiated favorable lease terms for new locations while maintaining healthy landlord relationships.
- Led successful expansion efforts to open additional franchise locations within the region.
- Managed day-to-day operations of multiple franchise units, ensuring consistent brand representation.
- Maximized revenue growth with effective cost management and efficient resource allocation.
- Trained and motivated employees to perform daily business functions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Generated revenues yearly and effectively capitalized on industry growth.
Education
Bachelor of Science - Business Management
Skills
Franchise partnerships
Brand compliance
Operations management
Sales strategy
Sales leadership
Financial management
Business management
Strategic planning
Customer relations
Relationship building
Supply chain optimization
Revenue forecasting
Franchise expansion
Profit and loss analysis
Financial planning
Inventory control
Process optimization
Business planning
Staff management
Hiring staff
Employee development
Sales oversight
Sales coaching
Business launch
Team oversight
Employee relations
Service quality assurance
Performance analysis
Recruitment
Process improvements
Small business operations
Growth initiatives
Time management
Problem-solving
Effective leader
Teamwork and collaboration
Customer service
Customer service
Problem-solving
Effective leader
Certification
- ServeSafe Certification
Timeline
Territory Development/Franchise Owner, Yonutz
Self-employeed
01.2024 - CurrentRead More
Multi Unit Franchise Owner, Edible Arrangements
Self-employeed
08.2006 - CurrentRead More
Multi Unit Franchise Owner, Dairy Queen
Self-employeed
10.2002 - 09.2013Read More
Indiana University
Bachelor of Science from Business Management
Read More