MATTHEW AGNIFILO
Milan,NY
Summary
Dynamic operations leader with a proven track record in building, scaling, and stabilizing complex service and e-commerce operations. Extensive experience as a former business owner and Chief Operating Officer, demonstrating strong capabilities in leading workforce teams, designing efficient workflow systems, and enforcing performance accountability across physical and digital platforms. Expertise in transforming disorganized environments into structured, high-performing operations through innovative process design, automation, and disciplined execution. Recognized for delivering measurable results, including top market positioning, sustained revenue growth, and successful operational turnarounds through strategic systems redesign.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations & Growth Advisor
HG PERFORMANCE / HEINZ GIETZ AUTO HAUS
06.2025 - 10.2025
- Advised ownership on operations, systems improvement, and business growth.
- Implemented AI-driven marketing systems resulting in 3,700%+ website traffic growth.
- Led SEO improvements, vendor corrections, and business listing optimization.
- Directed workflow improvements, pricing strategy, and software transition from Mitchell to ALLDATA.
- Supported operations in a high-end facility servicing McLaren, Lamborghini, Porsche, exotic and performance vehicles.
Operations Supervisor / Foreman
DRIVE AUTO CARE
08.2024 - 01.2025
- Led one location within a multi-shop organization, overseeing daily operations and production flow.
- Supervised a five-bay service facility and managed technician workload and efficiency.
- Trained and developed junior technician to meet quality and productivity standards.
- Enforced quality control, throughput efficiency, and performance accountability.
- Executed centralized dispatch workflow and served as site authority for production standards.
- Maintained a 120–140% production efficiency ratio based on labor hours vs. work completed.
Chief Operating Officer (COO)
829Tuning.com
11.2022 - 01.2024
- Directed business operations, workforce management, and systems architecture for a large-scale automotive e-commerce platform.
- Recruited, evaluated, and managed 50+ staff, retaining a high-performance operations team.
- Built SOPs and automation systems for product onboarding, CSV data processing, and compatibility databases.
- Reduced order processing cycle-time by over 99% through automation and workflow redesign.
- Improved site performance by over 80% while scaling a product catalog to 500,000+ SKUs.
Founder & Operations Manager
829 AUTO
05.2017 - 01.2024
- Built and scaled an automotive service operation to #1 local market ranking, maintained a 4.8-star customer rating, and achieved 174% revenue growth across two fiscal years.
- Directed daily business operations including staffing, scheduling, training, vendor management, and customer relations.
- Designed and implemented workflow systems, quality control procedures, and operational processes to increase efficiency and reduce rework.
- Implemented Mitchell 1 and QuickBooks for estimating, invoicing, accounting, and performance tracking.
- Managed vendor relationships, purchasing, and inventory systems and established manufacturer dealer accounts with leading aftermarket brands.
Shop Manager (Sole Operator)
501 NYACK SERVICE CENTER
05.2013 - 02.2015
- Served as sole operator overseeing operations management, customer service, repair execution, scheduling, parts procurement, and billing.
- Managed 30+ daily customer communications including phone calls, estimates, and scheduling.
- Increased daily service volume by approximately 66% through workflow optimization and schedule control.
- Reduced service turnaround time by 50–65% by improving diagnostics workflow and parts logistics.
- Expanded vendor network by 100%, establishing a primary supplier to improve part availability and lead times.
Education
Some College (No Degree) - Automotive Technology & Performance Systems
Ohio Technical College
Cleveland, OH03-2009
Skills
- Operations management
- Business growth strategies
- Workflow optimization
- Systems development
- Workforce management and training
- Metrics-driven performance evaluation
- Supplier relationship management
- Customer operations management
- Scheduling expertise
- Quality assurance expertise
Accomplishments
Accomplished Automotive Service Manager with 10+ years of experience leading multi-function service operations, improving profitability, and increasing customer satisfaction. Built and scaled an independent repair facility to a #1 Google ranking with a 4.8-star rating and achieved 174% revenue growth across two fiscal years. Experienced in team leadership, workflow optimization, repair order management, service advisor operations, vendor relations, and operational strategy, with a strong focus on CSI, efficiency, and accountability.
Certification
ASE Section 609 – Mobile Air Conditioning
Tesla HV Bus & Charging Systems II
Tesla Thermal Systems II
Forklift Operator Certification
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Operations & Growth Advisor
HG PERFORMANCE / HEINZ GIETZ AUTO HAUS
06.2025 - 10.2025
Operations Supervisor / Foreman
DRIVE AUTO CARE
08.2024 - 01.2025
Chief Operating Officer (COO)
829Tuning.com
11.2022 - 01.2024
Founder & Operations Manager
829 AUTO
05.2017 - 01.2024
Shop Manager (Sole Operator)
501 NYACK SERVICE CENTER
05.2013 - 02.2015
Some College (No Degree) - Automotive Technology & Performance Systems
Ohio Technical College
SUPPORTING TECHNICAL EXPERIENCE
- Tesla of Encinitas — High-Voltage Technician
- Cylinder Head Services — Machining
- Orangeburg Auto — Lead Technician
- Moger’s Auto — Lead Technician