Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hi, I’m
Matthew Taylor
Sales / Optician/ Ios app developer
Birmingham,AL
Summary
Overview
8
years of professional experience
Work History
MyEyeDrTrussville, AL
Optician / Eyewear Consultant
02.2021 - Current
Job overview
- Assist patients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions in a fast paced environment
- Recommend specific lenses, lens coatings, and frames to suit client needs
- Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general
- Prepare work orders and instructions for lab/ insurances
- Maintain records of customer prescriptions, work orders, and payments using the in-house Point-of-Sale system
- Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping
- Evaluate prescriptions in conjunction with clients' vocational and avocational visual requirements
- Instruct clients in how to wear and care for eyeglasses
Eyemart Express, HWYBirmingham, AL
Optician
05.2020 - 02.2021
Job overview
- Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges
- Compute and process payment transactions/refunds using in-house Point of Sale system
- Process insurance claims
- Create and maintain patient files, following company and HIPAA policies regarding confidentiality
- Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e
- Frames, lens type, coatings)
- Prepare work order for lab ensuring all pertinent information is listed (i.e
- Patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)
- Educate patient on how best to care for their glasses
- Adjust/repair damaged frames, replace nose pads and missing screws
- Price, stock and straighten merchandise
Quik PawnshopBirmingham, AL
Pawnbroker
10.2017 - 05.2020
Job overview
- Check value of customer collateral to be held as loan security
- Approve loans within specified limits
- Present loan and repayment schedule
- Accept payments on accounts
- Assist customers by providing information and resolving their problems
- Recommend, select, and help locate or obtain merchandise based on customer needs or desires.
Iron City FordBirmingham, AL
Oil Changer
09.2016 - 08.2017
Job overview
- Review work orders and discuss work with supervisors
- Perform routine maintenance such as changing oil and checking batteries
- Replace manual and automatic transmissions
- Place wheels on balancing machines to determine counterweights required to balance wheels
- Replace and adjust headlights
- Check Tires for overall safety.
Wal-MartBirmingham, AL
07.2015 - 09.2016
Job overview
- Manually or mechanically unload merchandise from both trucks and pallets
- Dispose of damaged or defective items, or return to vendors
- Store items in an orderly and accessible manner in warehouse or designated areas
- Unpack items to be stocked on shelves or in stock rooms, or warehouses
- Describe merchandise and explain use and care to customers
- Answer questions regarding the store and its merchandise.
Education
G.W Carver High SchoolBirmingham, AL
High School Diploma
University Overview
Skills
Account servicing
undefinedTimeline
Optician / Eyewear Consultant
MyEyeDr
02.2021 - Current
Optician
Eyemart Express, HWY
05.2020 - 02.2021
Pawnbroker
Quik Pawnshop
10.2017 - 05.2020
Oil Changer
Iron City Ford
09.2016 - 08.2017
Wal-Mart
07.2015 - 09.2016
G.W Carver High School
High School Diploma
05.2014
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