Briana Chapa
Lubbock,TX
Summary
Enthusiastic Optical Sales Associate proficient in assisting clients in selecting frames in preferred styles and colors. High-achieving individual with 9 years of experience in customer service and sales. Well-versed in operating various ophthalmic instruments such as lensometers and refractors. Commended for team-player attitude and exemplary customer service skills. Always striving for ways to improve themself and others.
Overview
8
8
years of professional experience
Work History
Eyewear Consultant/Optician
My Eye Dr
08.2023 - Current
- Educated customers on proper eyewear care and maintenance, prolonging the lifespan of their glasses or contact lenses.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Troubleshot issues with prescription eyewear, and documenting for vision rechecks as needed, offering swift resolution to maintain customer satisfaction levels.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Assisted in inventory management, ensuring adequate stock levels of popular eyewear products to meet customer demand.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
Optician/Optometric Technician
Eyeglass World
03.2023 - 08.2023
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Improved patient flow in clinic by efficiently pre-testing patients, including visual acuity and pressure tests.
- Identified issues during preliminary exam and addressed concerns with physician.
Apprentice Optician
Warby Parker
09.2021 - 03.2023
- Welcoming customers and aiding in glasses selection based on prescription while maintaining a sense of style
- Placing orders for glasses and contacts
- Adjusting glasses to fit comfortably and confirming vision feels okay
- Managed and maintained contact lens trial inventory
- Ensured a high level of accuracy in patient records through attentive data entry, supporting seamless communication between opticians, optometrists, and insurance providers.
- Enhanced workplace efficiency by cleaning and maintaining optical equipment, ensuring proper function for daily use.
- Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
- Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.
- Updated display frames with newest styles.
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Learning and advancing in optical education to obtain ABO certification.
Sales Associate
Michaels
10.2020 - 06.2021
- Welcoming customer while maintaining floor appearance
- Directing customers to goods and operating cash registers when needed
- Providing assistance on sales floor
- Processing BOH online orders, and providing support where needed
Supervisor
Digiphoto Entertainment Imaging
11.2018 - 12.2020
- Manage photography and photo sales on a day-to-day basis
- Ensure customer service is as efficient as possible
- Determine necessities to ensure the site makes revenue
- Training, counseling, and coaching of staff as needed.
Supervisor
Digiphoto Entertainment Imaging
04.2016 - 01.2020
- Manage photography and photo sales on a day-to-day basis
- Ensure customer service is as efficient as possible
- Determine necessities to ensure the site makes revenue
- Training, counseling, and coaching of staff as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Bachelor of Science (BS) University Studies -
University of Texas at Arlington
Arlington, TX05.2024
Texas Tech University
Lubbock, TX12.2018
High School Diploma -
John A. Dubiski Career High School
Grand Prairie, TX05.2017
Skills
- Optical knowledge
- Fashion sense
- Friendly and Helpful
- Goal-Oriented
- Problem-Solving
- Customer Service
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Adaptability
Awards
- Texas Tech Presidential Scholar — top 10% scholarship recipient
- BLS Certification — basic life support training
References
- Dennis Thomas, (972)-730-0766
- Kelly Dill, (214)-707-7238
- Benito Flores, (214)-642-4273
Languages
Spanish
Limited Working
Timeline
Eyewear Consultant/Optician
My Eye Dr
08.2023 - Current
Optician/Optometric Technician
Eyeglass World
03.2023 - 08.2023
Apprentice Optician
Warby Parker
09.2021 - 03.2023
Sales Associate
Michaels
10.2020 - 06.2021
Supervisor
Digiphoto Entertainment Imaging
11.2018 - 12.2020
Supervisor
Digiphoto Entertainment Imaging
04.2016 - 01.2020
Bachelor of Science (BS) University Studies -
University of Texas at Arlington
Texas Tech University
High School Diploma -
John A. Dubiski Career High School
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