Matthew Taylor
Ogden
Summary
Dynamic training, sales execution, and operations leader with a proven track record of improving frontline performance through scalable onboarding, development, and sales programs. Experienced in store leadership, sales strategy execution, and cross-functional team management. Skilled in leadership coaching, instructional design, and turning performance data into actionable business improvements. Focused on driving operational excellence and measurable results.
Overview
15
15
years of professional experience
Work History
Senior Training Manager
Prime Communications AT&T
Ogden, UT
08.2025 - 04.2026
- Led end-to-end training strategy, aligning learning programs with business goals to improve performance and engagement.
- Designed and scaled onboarding and development programs that strengthened frontline capability and knowledge retention.
- Translated performance data into actionable insights, continuously refining training effectiveness and delivery standards.
- Developed leadership training initiatives and led cross-functional teams to deliver innovative, organization-wide learning solutions.
Senior Retail Trainer
Prime Communications AT&T
Ogden, UT
07.2019 - 08.2025
- Delivered onboarding and advanced training programs to strengthen employee capability and performance.
- Designed and implemented standardized and leadership development training to improve consistency and build future leaders.
- Supported and coached new trainers, enhancing training quality and instructional effectiveness across teams.
- Facilitated workshops and seminars that improved collaboration, engagement, and knowledge retention.
Sales Execution Manager
Spring Mobile AT&T Authorized Retail
Salt Lake City, UT
02.2015 - 07.2019
- Analyzed sales performance data to develop and execute strategies that improved overall results and productivity.
- Led Apple program partnership initiatives, ensuring strategic alignment and consistent execution across teams.
- Designed incentive programs and leadership events to drive sales performance and strengthen team engagement.
- Streamlined operational processes and led cross-functional execution to improve efficiency and reduce turnaround times.
Store Manager
Spring Mobile AT&T Authorized Retail
Salt Lake City, UT
03.2011 - 02.2016
- Led daily store operations, ensuring full compliance with company standards and consistent execution.
- Managed inventory systems to optimize stock levels, reduce shrinkage, and improve operational efficiency.
- Leveraged sales data to develop promotional strategies that improved overall business performance.
- Built strong customer relationships and partnered with B2B teams to manage lead funnels and drive successful deal conversion.
Education
Bachelor of Business - Management
Stevens-Henager College
Ogden, UTSkills
- Leadership & workforce development with a focus on employee engagement and performance improvement
- Training strategy, instructional design, and learning gap analysis
- Engaging facilitation of in-person and virtual training programs
- Advanced Excel for data analysis, reporting, and problem-solving
- PowerPoint and Canva for executive presentations and training materials
- Rise 360 for eLearning development and deployment
- Strong organizational and analytical skills with a process improvement mindset
- AI tools (eg, ChatGPT) to enhance productivity and content creation
Timeline
Senior Training Manager
Prime Communications AT&T
08.2025 - 04.2026
Senior Retail Trainer
Prime Communications AT&T
07.2019 - 08.2025
Sales Execution Manager
Spring Mobile AT&T Authorized Retail
02.2015 - 07.2019
Store Manager
Spring Mobile AT&T Authorized Retail
03.2011 - 02.2016
Bachelor of Business - Management
Stevens-Henager College