Matthew Texidor
Newport News
Summary
Dynamic Security Supervisor with extensive experience at Busch Gardens, adept at training and developing security teams while ensuring policy adherence. Proven track record in conflict resolution and incident documentation, fostering a safe environment for guests. Strong communicator and critical thinker, committed to enhancing team performance and guest relations.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Security Sergeant/Supervisor
Busch Gardens
Williamsburg
05.2024 - Current
- Security Sergeant for Busch Gardens Williamsburg. I ensure that company policy is being followed throughout every position I work at.
- I'm Responsible for Training new hire Security Officers by presenting administrative PowerPoints, conducting Field Training, Testing, and reviewing policies.
- Im also responsible for documentation of training and making sure training material is up to date and accurate.
- I talk with guests inside of the park who need assistance, I report issues presented to me, I communicate with my team, and I ensure the safety of everybody at the park.
- I have learned to find solutions for problems/situations I encounter that works best for meeting the company's needs, as well as making sure the situation has been diffused.
- I also have experience supervising other officers in many different situations, supervising multiple shifts, and providing guidance to other security team members on my shift about plans and changes that happen in a timely manner.
Security Officer
Busch Gardens
Williamsburg
06.2021 - 05.2024
- Security Officer for Busch Gardens Williamsburg. I ensure that company policy is being followed throughout every position I work at.
- I'm Responsible for Training new hire Security Officers by presenting administrative PowerPoints, conducting Field Training, Testing, and reviewing policies.
- I talk with guests inside of the park who need assistance, I report issues presented to me, I communicate with my team, and I ensure the safety of everybody at the park.
- I have learned to find solutions for problems/situations I encounter that works best for meeting the company's needs, as well as making sure the situation has been diffused.
Ride Operator
BUSCH GARDENS
Williamsburg
03.2019 - 08.2019
- Responsible for operating assigned roller coaster.
- Ensured guest safety for those entering and exiting.
- Guest relations; answering any questions, giving directions, etc.
- Reported to on-site supervisor.
Education
HIGH SCHOOL DIPLOMA -
WOODSIDE HIGH SCHOOL
Newport News, VA06.2019
Skills
- Policy adherence
- Security training
- Incident documentation
- Team supervision
- Guest relations
- Conflict resolution
- Critical thinking
- Time management
- Attention to detail
- Communication skills
- Rapid learning
- Training and development
- Driving proficiency
- Collaborative teamwork
Certification
• Private Security Services Registration, 08/01/25-08/01/27
• CPR Certification
• Driver's License
• CPR Certification
• Driver's License
Timeline
Security Sergeant/Supervisor
Busch Gardens
05.2024 - Current
Security Officer
Busch Gardens
06.2021 - 05.2024
Ride Operator
BUSCH GARDENS
03.2019 - 08.2019
HIGH SCHOOL DIPLOMA -
WOODSIDE HIGH SCHOOL