Matthew Thomas
Round Rock,TX
Summary
Dynamic sales support representative with over five years of experience in customer service, actively pursuing a transition into data analytics. Expertise in communication, problem-solving, and critical thinking fosters strong client relationships and enhances customer experiences. Proven ability to prioritize tasks and manage time effectively while supporting organizational goals through strategic contributions. Detail-oriented team player with a strong foundation in stock management and sales support, complemented by a commitment to continuous improvement and independent work.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Sales Support
ALK Abello
10.2019 - Current
- Contributes to successfully maintaining a team return rate of less than 0.1% in total sales.
- Provide on time and accurate processing of customer orders, achieving measurable results.
- Collaborate with sales, logistics, and finance to expedite orders and guarantee shipments to meet customer needs.
- Promote knowledge sharing and provide support to team members in a professional, clear and concise manner, ensuring success for internal and external customer requirements.
- Evaluate, prioritize, and resolve customer inquiries by delivering prompt and professional solutions for customer inquiries via phone and email.
- Utilize knowledge gained in the allergy industry to help physicians make decisions that align with their needs.
Captioning Assistant
Hamilton Relay
04.2017 - 07.2019
- Maintained a high-volume workload within a fast-paced environment.
- Delivered accurate, real-time data entry and transcription for customers daily, ensuring a quality experience for the clients.
- Managed multiple priorities and maintained effective results in a quota driven workplace.
- Trained and mentored new hires on customer operations to incorporate an effective screening process.
- Collaborated with management and technical staff to ensure the quality of captioning.
- Listened to live conversations while simultaneously typing or using voice recognition software to generate accurate captions.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, COSkills
- Verbal & Written Communication
- Interpersonal Skills
- Problem Solving
- Cross-Functional Collaboration
- Active Listening
- Conflict Resolution
- Adaptability
- Time Management
- Analytical
- Documentation
- Order Management
- Operational Support
- Data Analytics
- Microsoft Office Suite
- SQL
- SAP
- Tableau
Certification
- ChatGPT for Data Analysis | 2025
- Advanced SQL | 2025
- Relational Queries in SQL | 2025
- Tableau Desktop | 2024
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Support
ALK Abello
10.2019 - Current
Captioning Assistant
Hamilton Relay
04.2017 - 07.2019
Bachelor of Science - Business Administration
Colorado Technical University