Margiely Gutierrez
Orlando,FL
Summary
Experienced customer service professional with over eight years of experience in sales, customer satisfaction, and office management. Proven ability to prioritize tasks, resolve customer issues, and maintain a high standard of service. Bilingual in English and Spanish, with a track record of exceeding performance targets and contributing to team growth.
Overview
10
10
years of professional experience
Work History
Sales Representative and Office Support
Rainbow Sales and Services
11.2019 - Current
- Enhanced customer satisfaction by resolving 95% of service inquiries on the first call, leading to a consistent 20% increase in customer retention.
- Managed office tasks, including inventory tracking and order processing, to support a smooth operational flow, contributing to a 15% reduction in wait times for customers.
- Developed training materials and mentored new sales reps, helping them achieve proficiency in product knowledge and customer interaction.
- Promoted product features and ran promotional campaigns, achieving a personal sales increase of 30% year-over-year.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Banker Team Lead
Wells Fargo
12.2016 - 03.2020
- Promoted within six months from Teller to Leader, where I guided a team in delivering excellent customer service and meeting daily targets.
- Built strong relationships with clients by assessing their financial needs and offering suitable banking products, resulting in a 25% increase in client portfolio.
- Consistently recognized for outstanding service, maintaining a 98% customer satisfaction rating throughout my tenure.
Service Manager
McDonald’s
11.2014 - 12.2017
- Provided efficient and friendly service in a fast-paced environment, recognized with “Employee of the Month” for exceptional customer service.
- Trained new employees on company standards, leading to a 10% improvement in order accuracy and customer feedback.
Education
High School Diploma -
Lake Nona High School
Orlando, FL05.2017
Skills
- Customer Service & Support
- Time Management & Multitasking
- Problem Solving & Conflict Resolution
- Sales & Upselling
- Verbal & Written Communication
- Inventory Management
Timeline
Sales Representative and Office Support
Rainbow Sales and Services
11.2019 - Current
Banker Team Lead
Wells Fargo
12.2016 - 03.2020
Service Manager
McDonald’s
11.2014 - 12.2017
High School Diploma -
Lake Nona High School
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