Matthew Thompson
Kenai,AK
Summary
Skilled team player with strong background in many environments. Not afraid to take the lead. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Inside Sales Representative
DNOW
Kenai, AK
09.2022 - Current
- Developed and maintained strong relationships with clients to enhance customer satisfaction and retention.
- Collaborated with coworkers to streamline sales processes and improve overall efficiency.
- Conducted market research to identify new business opportunities and target potential customers effectively.
- kept inventory and stocked client site locations
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
Warehouse Worker
Cresent electric supply
Kenai, Ak
12.2020 - 01.2023
- Used [Software] to print shipping labels and documentation.
- Fulfilled orders by collecting items from inventory and packaging for safe transport.
- Operated forklifts while observing all safety measures.
- Counted, sorted, or weighed incoming articles to verify receipt of items on requisition or invoices.
- Restocked shelves, racks and bins with the latest merchandise in attractive displays.
- Kept inventory records accurate by conducting routine counts and complete audits of the available products.
- Completed orders for new and established customers, including locating merchandise, packaging items and handling the associated documentation.
- Finished all tasks and job duties, adhering to deadlines to avoid delays.
- Completed all required paperwork within anticipated timeframes.
Crew Lead
Indy walton
Soldotna, Ak
05.2020 - 08.2020
- Maintained fishing boat engines, fishing gear, and other onboard equipment and performed minor repairs.
- Guided nets, traps, and lines onto vessels using hoisting equipment.
- Processed fish caught onboard and prepared them for sale.
- Attached accessories such as floats, weights, and markers to nets and lines, pulled and guided nets and lines onto the vessel, removed fish from nets, sorted and cleaned catch, and returned undesirable catch to the sea.
- Directed fishing operations and supervised crew of fishing vessels.
- Ensured proper operation of tools and equipment at the site following safety requirements.
Lead Tire Technician
The best shop
Soldotna, Ak
04.2019 - 05.2020
- Supervis other technician ND give direction as needed
- Schedule crew and coordinate with mechanics
- Offered knowledgeable advice to help customers select new tires based on goals and current budgets.
- Mounted tires onto vehicles by raising vehicles with hydraulic jacks, locating punctures in tires, and reassembling tires onto wheels.
- Tested tires to locate leaks and repaired problems or mounted new tires to restore driving performance.
- Inspected vehicles thoroughly to identify and traces problems with brakes, steering, and related vehicle systems.
- Operated power tools and used manual methods to complete maintenance such as greasing and reassembling parts.
- Used lug wrenches and axel stands to rotate tires to different positions on vehicles.
- Used shop machinery to test and balance tires for cars, trucks, vans, and SUVs.
- Inspected hubs, rims, and studs to locate excessive wear, bead damage, and cracks.
- Mounted and dismounted vehicles to repair and replace tires, wheels, tubes, and rims.
- Operated tire changers and wheel balancing machines to safely mount and balance automotive tires.
- Used computer-controlled machinery to identify problems with the balance of each wheel and attached properly-sized counterweights to correct the issues.
- Cleaned and tidied the shop, putting up new supplies and organizing tools to keep everyone focused on the customer's needs.
- Helped the mechanics with basic services like oil changes, fluid top-offs, and battery replacements.
Service Technician Shop Manager
Bailey's furniture
Soldotna, Ak
04.2015 - 04.2019
- Responded to service requests and on-call emergencies with timeliness and professionalism.
- Maintained meticulous records, including service contracts, work orders, change orders, and billings.
- Executed troubleshooting and diagnosis for [Equipment] errors or malfunctions
- Repair items in timely manner with quality work
- Held team members responsible for reaching company objectives and processes.
- Monitored and adjusted staff schedules based on business requirements.
- Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
Education
High School Diploma -
Nikiski high school
Nikiski, AkSkills
- Shipping and receiving
- Forklift operation
- Order fulfillment
- Inventory management
- Warehouse organization
- Customer relations
- Multitasking
- Vessel command
- Crew oversight
- Commercial fishing
- Organization
- Exceptional customer service
- Attention to detail
- Superior organizational skills
- Email and phone etiquette
- Data entry
- Sales expertise
- Lead qualification
- Multitasking Abilities
- Organized and meticulous
- Problem-solving
Certification
TWIC
CPR First Aid AED
Timeline
Inside Sales Representative
DNOW
09.2022 - Current
Warehouse Worker
Cresent electric supply
12.2020 - 01.2023
Crew Lead
Indy walton
05.2020 - 08.2020
Lead Tire Technician
The best shop
04.2019 - 05.2020
Service Technician Shop Manager
Bailey's furniture
04.2015 - 04.2019
High School Diploma -
Nikiski high school