Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Thurston

Gladewater,TX

Summary

Area Service Manager specializing in HVAC, refrigeration, commercial appliances, and electrical systems. Demonstrated success in improving service delivery and technician performance while maintaining strict safety compliance. Strong background in client relationship management and technical training, leading to enhanced customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Area Service Manager

Nextech
North Texas, TX
07.2023 - Current
  • Led regional HVAC/R and commercial appliance operations, enhancing service delivery and technician performance.
  • Conducted on-site visits, audits, and evaluations to ensure compliance with standards and safety regulations.
  • Organized regular safety meetings to promote adherence to OSHA standards and company policies.
  • Served as hiring manager, overseeing interviewing, hiring, and onboarding of new service technicians.
  • Provided technical training and mentorship to technicians, improving troubleshooting and installation skills.
  • Recognized as Subject Matter Expert (SME) in HVAC, refrigeration, and commercial kitchen equipment.
  • Utilized CRM and service platforms to track performance metrics and support strategic decision-making.

Service Manager

Protocall
Longview, Texas
04.2017 - 07.2023
  • Managed a team of commercial HVAC/R service technicians, providing daily scheduling, dispatch, and technical support.
  • Delivered both hands-on and classroom-style training sessions to improve team technical competency and efficiency.
  • Onboarded new technicians to build a high-performing service team.
  • Served as a Subject Matter Expert (SME) in advanced refrigeration systems, HVAC, controls, and commercial appliances, providing technical guidance to clients and technicians.
  • Developed customer relationships by serving as a trusted technical advisor for co facility managers and end users,
  • Supported product applications and installations, offering recommendations to improve performance and reliability.

Premises Technician

AT&T
Longview, Texas
07.2015 - 04.2017
  • Installed and repaired phone and internet services for residential and commercial clients.
  • Conducted on-site troubleshooting and technical support to enhance service reliability.
  • Educated customers on product usage, system functionality, and service best practices.
  • Developed proficiency in low-voltage wiring, networking, and communication systems, assisting peers with complex technical solutions.

HVAC Technician

Southwest Solutions
Longview, Texas
08.2009 - 07.2015
  • Executed repair and installation of commercial HVAC, refrigeration, and commercial appliances.
  • Conducted preventative maintenance and diagnostics to ensure optimal performance.
  • Collaborated with contractors and end-users to guarantee quality installations and compliance with standards.

Education

High School Diploma -

Sabine High School
Gladewater, TX
05-2007

Skills

  • HVAC troubleshooting and refrigeration systems
  • Commercial appliances installation and repair
  • Technical training and compliance auditing
  • Performance metrics and preventative maintenance
  • Customer relationship management
  • Equipment installation and electrical systems
  • Safety management and electrical testing
  • Schematics interpretation and electrical experience

Certification

  • EPA 608 Universal License
  • CFESA Certified

Timeline

Area Service Manager

Nextech
07.2023 - Current

Service Manager

Protocall
04.2017 - 07.2023

Premises Technician

AT&T
07.2015 - 04.2017

HVAC Technician

Southwest Solutions
08.2009 - 07.2015

High School Diploma -

Sabine High School

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