Ross Ketelsen
East Moline,IL
Summary
Constructive Technical Officer possessing unprecedented communication, organizational and project management talents. Offers 25-year background working with partners to establish business requirements and implementing various prototypes. Skilled at recruiting employees and investigating, troubleshooting and resolving various technical issues.
Professional in HVAC-R services, bringing valuable experience and ability to make significant impact. Known for strong team collaboration and achieving results, adapting to changing needs seamlessly. Skilled in system diagnostics and repair, with focus on reliability and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HVAC-R Service Technician Manager
CBRE
05.2018 - 01.2022
- Delivered exemplary mentoring and training to project teams, which included task delegation and performance evaluation to determine project pace and goal achievement.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Collaborated with vendors and developers to resolve complex technical issues and recurrent faults.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
HVAC-R Service Technician
Walmart
09.2012 - 04.2018
- Maintained 15 plus sites safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Serviced units to residential and commercial heating and air conditioning customers.
- Wired both line and low voltage to heating and cooling equipment.
- Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Conducted brazing, threading pipe and electrical tasks to complete service calls.
- Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
- Interpreted construction drawings and cut sheets in field.
- Reported problems with company tools and vehicles to crew foreman for quick resolution.
- Presented job proposals for service repair or new units for new and existing customers.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
- Repaired parts by using technical knowledge, special tools and soldering skills.
- Read technical manuals and schematics to understanding specific configurations.
- Replaced malfunctioning components with new or refurbished products to correct faults.
- Put in new gas lines, wiring and other support components for HVAC systems.
- Maintained good selection of parts and tools to meet most common repair and maintenance needs without delay.
- Inspected job site before project start to identify obstacles and resolve issues.
- Performed complete service actions for both residential and commercial units.
- Connected heating and air conditioning equipment to fuel, water and refrigerant source to form completed circuit.
- Tested pipe, tubing joints and connections for leaks.
- Observed strict safety measures when working with equipment and chemicals to minimize accidents.
- Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
- Responded quickly to emergency repair situations by phone or email within expected timeframes.
- Lifted and aligned components into position using hoists and block and tackle setups.
- Used troubleshooting tools and techniques to assess heating systems and repair malfunctioning parts.
- Scheduled preventive maintenance visits to keep customer heating and air conditioning systems operating at top performance.
- Tested equipment following each install to determine efficiency and proper functionality.
- Repaired and modified heating, ventilating and air conditioning (HVAC) systems to improve efficiency.
- Mounted compressors, condensers and other components in specified locations using hand tools and various welding equipment.
- Balanced systems and calibrated controls to optimize performance.
- Serviced special systems such as ductless and geothermal setups skillfully.
- Conferred with users to isolate and identify malfunctions, conducting speedy repairs to restore full functionality.
Education
High School Diploma -
UTHS
East Moline06.1984
Skills
- Skilled in commercial refrigeration and HVAC and building management controls such as Novar, Danfoss, Emerson, Sporlan controls
- EPA certification
- Thermostat installation
- Schematic reading
- HVAC system troubleshooting
- Equipment installation
- Heating systems
- Cooling systems maintenance
- System installation
- Leak testing
- System maintenance
- Refrigeration systems
- Client relationship development
- Piping systems
- Blueprints and specifications
- Chiller systems
- Variable frequency drives
- Energy management
- Indoor air quality
- Gas furnaces
- Electrical diagnostics
- Building automation
- Certified HVAC technician
- Valid IL driver's license
- Focused on safety
- Quality-focused
- Diagnostic techniques
- Control systems
- Electrical wiring
- Soldering
- System troubleshooting
- Technical troubleshooting
- Dedicated team player
- Leak checks
- HVAC change-out procedures expert
- HVAC and refrigeration systems
Accomplishments
- Achieved 99% quality service rating in random customer service surveys.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
- Documented and resolved projects which led less cost.
Certification
- EPA 609 universal, ESCO Ins - 1993
- EPA 608 MVAC, Mainstream Engineering Corp - 1996
Timeline
HVAC-R Service Technician Manager
CBRE
05.2018 - 01.2022
HVAC-R Service Technician
Walmart
09.2012 - 04.2018
- EPA 609 universal, ESCO Ins - 1993
- EPA 608 MVAC, Mainstream Engineering Corp - 1996
High School Diploma -
UTHS
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