Overview
Work History
Education
Skills
Timeline
Summary
Generic

Matthew Thurwanger

Fort Worth,TX

Overview

11
11
years of professional experience

Work History

Transportation Associate

Amazon
09.2019 - Current
  • Oversaw on time arrival and departure of roughly 100 trailers per day
  • Worked closely with site management and vendors in planning of daily routes and trailer pool requirements
  • Used hand held devices and computers to audit site trailer pool and address any discrepancies in trailer quality and information
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.

Marketing and Social Media Assistant

Wheels For Wellness
08.2019 - Current
  • Maintained organizations online social presence and created branded communications for social media campaigns
  • Identified opportunities and scheduled 5 posts promoting company brand and events
  • Designed targeted email marketing campaigns to reach desired audience
  • Communicated with customers on multiple platforms and answered questions regarding upcoming events and sponsorship programs

Process Assistant

Amazon
10.2017 - 09.2019
  • Analyzed flow statistics to make decisions regarding department operations
  • Oversaw staffing and labor management of outbound shipping department, managing a team of over 40 associates
  • Ensured accuracy and on-time departure of approximately 90 trailers per shift
  • Managed clerical aspects of shipping dock, including driver paperwork, case management, and communication with carriers
  • Worked on special projects, and created work standards that improved overall building efficiency
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Outbound Warehouse Associate

Amazon
08.2016 - 10.2017
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Followed safe handling processes for different types of loads and materials.
  • Balanced loads and secured items for safe and damage-free transport to destinations.
  • Sorted and delivered materials to different work areas and staff.

Manager of Customer Satisfaction

Chick-Fil-A Inc.
02.2016 - 08.2016
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Devised and published metrics to measure organization's success in delivering world class customer service
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Improved store customer satisfaction ratings by 20%, and created incentives for exemplary customer service

Team Leader

Chick-fil-a
12.2013 - 02.2015
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Led team of 15 members while providing exceptional customer service.

Education

BBA - Marketing

University of North Texas
Denton, TX

Skills

  • Supply Chain Coordination
  • Customer Needs Assessment
  • Warehouse Operations Management
  • Team Training and Development
  • Advanced Microsoft Office Suite
  • Continuous Improvement
  • Transportation Management
  • Data Analytics
  • Transportation Regulations

Timeline

Transportation Associate

Amazon
09.2019 - Current

Marketing and Social Media Assistant

Wheels For Wellness
08.2019 - Current

Process Assistant

Amazon
10.2017 - 09.2019

Outbound Warehouse Associate

Amazon
08.2016 - 10.2017

Manager of Customer Satisfaction

Chick-Fil-A Inc.
02.2016 - 08.2016

Team Leader

Chick-fil-a
12.2013 - 02.2015

BBA - Marketing

University of North Texas

Summary

Versatile leader with a wide range of experience and skills in marketing, logistics, and customer service. Motivated in maintaining lasting customer satisfaction and contributing to company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

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Matthew Thurwanger