Matthew Tips
San Antonio,TX
Summary
Dedicated professional adept at recovering cars, vans and trucks and safely towing to destination. Proficient in working with roadside assistance programs, businesses, private customers and police departments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Tow Truck Operator
Mission Wrecker Service
Converse, TX
04.2022 - 07.2023
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Tied and secured loads to prevent shifting or damage to items.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Maintained safe driving habits to protect property and general public on roadways.
- Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
- Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Obtained signatures needed to complete and process paperwork.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Regional Manager
Pantusa towing Philadelphia
Philadelphia, PA
01.2021 - 03.2022
- Hired talented, trainable team members and drove new business strategies to grow revenues.
- Minimized turnover through effective training and employee engagement programs.
- Analyzed regional market trends to discover new opportunities for growth.
- Maximized branch revenue by optimizing daily operations.
- Developed and implemented clear policies and procedures across multi-state area.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Managed staff to optimize brand expansion initiative productivity.
- Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion.
- Managed diverse administrative, financial and documentation requirements.
- Penetrated new markets by investigating competitor products, services and trends.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
- Improved individual location efficiency through effective leadership restructure.
- Aligned procedures and protocols with changing business demands.
Tow Truck Operator
Texas Roadside Service
San Antonio, TX
05.2014 - 02.2021
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Tied and secured loads to prevent shifting or damage to items.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
- Maintained ongoing communications with dispatch in operations center to keep teammates informed.
- Maximized team efficiency by using equipment to move materials.
- Performed daily inspections and completed vehicle repairs.
- Maintained safe driving habits to protect property and general public on roadways.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
- Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
- Worked well with dispatchers to communicate route and schedule changes.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Obtained signatures needed to complete and process paperwork.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected vehicle and personally handled routine upkeep.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
Education
High School Diploma -
Robert E Lee
San Antonio, TX06.2004
Skills
- Documentation Skills
- Class a License
- Preventive Maintenance
- Assisting Customers
- Flatbed Experience
- Roadside Assistance
- Customer Service
- Vehicle Inspection
- Hydraulics
- Safety Management
- Vehicle Maintenance and Repair
- Visual Inspection
- Emergency Roadside Repairs
- Customer Relations
- Accident Documentation
- GPS Mapping
- Loading and Unloading
- Payment Collection
- Attention to Detail
- Truck Driving
- Safe Driving
- Critical Thinking
- Adaptability and Flexibility
- Decision-Making
- Special Equipment Installation
Timeline
Tow Truck Operator
Mission Wrecker Service
04.2022 - 07.2023
Regional Manager
Pantusa towing Philadelphia
01.2021 - 03.2022
Tow Truck Operator
Texas Roadside Service
05.2014 - 02.2021
High School Diploma -
Robert E Lee
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