Matthew Torkilsen
Milwaukee
Summary
Dynamic and engaged customer service and administrative professional with extensive knowledge and interpersonal skills. Engages students, audiences, and customers with passion and collaboration. Utilizes communication and problem-solving skills to build strong relationships. Uses wide creative background to enhance learning and team building.
Overview
5
5
years of professional experience
Work History
House Manager
Next Act Theatre
Milwaukee, WI
10.2023 - Current
- Led front-of-house operations to maintain safety, efficiency, and positivity for patrons.
- Tailored approach and communication style to patron's individual needs and requests.
- Managed a constantly changing schedule and utilized effective time management.
- Organized company-wide spreadsheets and emails to facilitate connection between departments.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
Desk Receptionist
Marquette University
Milwaukee, WI
09.2021 - 05.2024
- Maintained accurate records of appointments and client interactions using office management software.
- Trained new reception staff on procedures, fostering a collaborative team environment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Resolved customer problems and complaints.
- Implemented strategies to streamline administrative processes, improving response times to client requests.
Actor / Educator
Summit Players Theatre
Milwaukee, WI
04.2023 - Current
- Engaged audiences through dynamic stage presence and communication skills during live performances.
- Worked with children of varying age, interest, skill, and developmental levels.
- Demonstrated versatility by portraying a widely diverse range of roles.
- Ensured safety by enforcing lesson rules, supervising group activities, and responding promptly to incidents or concerns.
- Encouraged team building to increase camaraderie, trust and rapport.
Stage Manager
Kohl's Wild Theatre
Madison, WI
01.2026 - Current
- Coordinated production schedules and managed timelines to ensure seamless execution of performances.
- Oversaw stage setups, including lighting, sound, and set design, enhancing overall production quality.
- Led rehearsals, providing direction to cast and crew while maintaining focus on performance goals.
- Implemented safety procedures for cast and crew, ensuring compliance with industry standards.
Education
BA - Theatre
Marquette University
Milwaukee, WI05-2024
Skills
- Customer service expertise
- Front desk operations
- Classroom management
- Team communications
- Scheduling appointments
- Calendar management
- Telephone skills
Timeline
Stage Manager
Kohl's Wild Theatre
01.2026 - Current
House Manager
Next Act Theatre
10.2023 - Current
Actor / Educator
Summit Players Theatre
04.2023 - Current
Desk Receptionist
Marquette University
09.2021 - 05.2024
BA - Theatre
Marquette University