Matthew Tran

Assisted customers with trouble shooting issues over the phone while they were camping.

High knowledge of motorhome operating systems which proved valuable during intake process for warranty and customer pay service intake appointments

Kept customers informed of service progress

Provided estimates of service repair costs

Working knowledge of manufacture of warranty processes and covered/non-covered repairs

• Wrote detailed case reports to assist with the prosecution of offenders for a wide range of criminal activities.
• Collected statements from witnesses and persons of interest regarding the events transpiring at various primary and secondary scenes.
• Responded to the scenes of accidents to render aid to the victims, control traffic and coordinate investigations.
• Executed lawful arrest and search warrants with a team of officers and well-planned actions.
• Satisfied residents of Fort Bend County by delivering speedy and expert service for all law enforcement needs.
• Preserved safety and security of property, people, buildings, and residences.
• Used good interviewing and listening skills when talking to complainants and witnesses.
• Worked with other law enforcement jurisdiction at municipal, county, state, and federal agency levels in conducting joint investigations and operations.
• Served as an emergency responder to accident scenes, robberies in progress, and civil disturbances.
• Responded to calls concerning domestic abuse and used conflict resolution skills to defuse emotional situations.
• Patrolled assigned neighborhoods to identify and deter criminal activities.
• Responded to complaints from citizens about unlawfulness and disturbances.
• Maintained an air tight chain of custody for evidence gathered at accidents and crime scenes.
• Prepared reports and summaries of accidents, injuries, and incidents during shift.
• Arrived at scenes to diffuse potentially volatile situations using verbal, physical, and weapons-based strategies.

• Met targets consistently by working hard and with strong attention to detail.
• Maintained base and local security systems to protect the troops and keep vital information out of enemy hands.
• Supported tactical and training operations by completing assignments with strong focus on quality and performance.
• Filed and maintained training records of a 12 Soldier squad to keep system efficient and information organized.
• Maintained and updated files and records to support efficient training operations.
• Carried out high-quality law enforcement work with little oversight.
• Collaborated well with team members to carry out daily assignments and achieve team targets.
• Developed and communicated standard operating procedures to team of 12 Soldiers.
• Reviewed activities regularly to identify opportunities for improvement.