Matthew Triola
Rochester,NY
Summary
I am a dynamic and results-driven professional with a proven track record at McDonald's in enhancing team performance and customer satisfaction. I excelled in employee training and customer service, demonstrating exceptional leadership and problem-solving skills. I am also skilled in fostering safe and efficient work environments, as well as significantly improving event execution and operational efficiency.
Overview
3
3
years of professional experience
Work History
Production Assistant
RIT Tech Crew
09.2024 - Current
- Work as part of a team to plan, build, run, and teardown events such as speeches, dance parties, and arena shows.
- Work to ensure a smooth campus event experience for the students of RIT.
Crew Trainer
McDonald's
05.2022 - Current
- Greet Customers and provide expert service and experience.
- Work as a team member and team leader in a kitchen environment, making sure to do it efficiently, quickly, and cleanly.
- Teach new crew members correct procedures for all areas of operations.
- Study crew members during work shift to provide feedback and guidance in improving performance.
- Work with management to improve overall store performance and cleanliness.
Counselor
Camp Babcock Hovey
07.2021 - 08.2021
- Led groups of children safely through variety of camp activities.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Education
Master of Science - Engineering
Rochester Institute of Technology
Rochester, NY05.2029
Advanced Regents Diploma -
Canandaigua Academy
Rochester, NY06.2024
Skills
Customer Service
Employee Training
Cash Handling
Team Leadership
Workplace Safety
Active Listening
Verbal and Written Communication
Safe Food Handling
Problem-Solving
Inventory Monitoring
Time Management
Creativity
Accomplishments
- Organized and led two successful pet goods drives, collecting and delivering donations to a local animal shelter
- Coordinated door-to-door collection efforts and set up a public donation booth at a local grocery store, resulting in a significant increase in contributions.
- Managed logistics, volunteer coordination, and delivery of all donations to support local shelter animals
- Collaborated in a team to design, build, and program industrial-sized robots for yearly competitive challenges.
- Gained hands-on experience in mechanical design, programming, and troubleshooting robotic systems.
- Developed critical skills in teamwork, problem-solving, and project management by working on strict deadlines to meet competition requirements.
- Enhanced knowledge of robotics through iterative design processes, innovation, and cooperative strategies during competition requirements.
Eagle Scout - Boy Scouts of America
Team Member - FIRST Robotics
References
Joshua DiMaggio - Crew Trainer Chief - McDonald's
(585) 734-9236
person.joshua@yahoo.com
Adam Stoler - Teacher - Canandaigua Academy
stolera@canandaiguaschools.org
Steven Schlegel - Mentor - FIRST Robotics
(585) 770-3796
schlegels@canandaiguaschools.org
Timeline
Production Assistant
RIT Tech Crew
09.2024 - Current
Crew Trainer
McDonald's
05.2022 - Current
Counselor
Camp Babcock Hovey
07.2021 - 08.2021
Master of Science - Engineering
Rochester Institute of Technology
Advanced Regents Diploma -
Canandaigua Academy
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