Matthew Turkaly
The Woodlands,TX
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Owner
Box To Box Movers
03.2023 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Escrow Officer
Radian
05.2020 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Closing Coordinator
Inspire Closing Services
09.2019 - 05.2020
- Enhanced closing efficiency by meticulously reviewing and verifying all documentation related to property transactions.
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Oak Glen
New Cumberland, WV05.2019
Skills
- Customer Satisfaction
- Complaint Handling
- Call Center Experience
- Multitasking Abilities
- Time Management
- Data Entry
- Complaint Resolution
- Scheduling
Timeline
Owner
Box To Box Movers
03.2023 - Current
Escrow Officer
Radian
05.2020 - 03.2023
Closing Coordinator
Inspire Closing Services
09.2019 - 05.2020
High School Diploma -
Oak Glen
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