Matthew Turner
Graham,NC
Summary
Accomplished Regional Service Manager with a proven track record at ENOVIS of enhancing service performance and customer satisfaction. Results achieved through effective management and process optimization due to being highly skilled in communication, staff training, and development. Achieved continuous operational improvements, demonstrating strong problem-solving abilities and organizational skills.
Overview
14
14
years of professional experience
Work History
Regional Service Manager
ENOVIS (Formerly DJO)
07.2023 - Current
- Enhanced regional service performance by implementing effective management strategies and streamlining processes.
- Delivered consistently high levels of customer satisfaction by monitoring service quality and implementing corrective actions where necessary.
- Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.
- Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
- Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed regional service team''s skills by conducting regular training sessions, fostering a culture of continuous improvement.
- Managed budgets effectively by controlling costs without compromising on service quality or staff motivation levels.
- Oversaw inventory control measures within the region, reducing excess stock while maintaining adequate supplies for efficient operations.
Insurance Sales Agent
Globe Life
04.2023 - 05.2023
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Contributed to agency success by being a top 3 salesperson in the agency each month I was with them.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Regional Service Manager
ENOVIS (Formerly DJO)
02.2011 - 04.2023
- See Above
Education
Bachelor of Science - Athletic Training
University of South Florida
Tampa, FL 04.2009
Associate of Arts - Pharmacy (Pre-Pharmacy)
Hillsborough Community College
Tampa, FL05.2006
Skills
- Staff Training and Development
- Service Delivery Optimization
- Coaching and Mentoring
- Staff Development
- Customer Service
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organization
Timeline
Regional Service Manager
ENOVIS (Formerly DJO)
07.2023 - Current
Insurance Sales Agent
Globe Life
04.2023 - 05.2023
Regional Service Manager
ENOVIS (Formerly DJO)
02.2011 - 04.2023
Bachelor of Science - Athletic Training
University of South Florida
Associate of Arts - Pharmacy (Pre-Pharmacy)
Hillsborough Community College