Matthew Turner
Burnsville,MS
Summary
Dedicated Service Technician with extensive experience, excelling in HVAC system repair and customer service excellence. Proven ability to troubleshoot complex issues and enhance system performance, resulting in increased customer satisfaction. Committed to continuous learning and team collaboration, ensuring high-quality service delivery and operational efficiency. Strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
6
6
years of professional experience
Work History
Service Technician
Booneville Heating and Cooling
06.2024 - 10.2025
- Utilized diagnostic tools to troubleshoot mechanical issues, ensuring timely resolutions for clients.
- Inspected equipment to diagnose operational issues.
- Billed out customers, and collected revenue.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems. Especially with the new Freon coming out.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise. This goes back to the new things coming out for HVAC. It's always better to stay ahead of the game.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality. I am very good with customers. They make my day easier.
Service Technician
Alsup's Heating and Cooling
04.2021 - 05.2024
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks, enhancing system longevity and reliability.
- Collaborated with team members to improve service delivery processes and efficiency.
- Trained junior technicians on equipment handling and safety protocols, fostering skill development.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Gutter Installer
Mississippi Guttering
01.2020 - 09.2020
- Installed seamless gutters, ensuring proper alignment and drainage efficiency.
- Conducted site assessments to determine gutter specifications and installation requirements.
- Collaborated with team members to enhance installation techniques and ensure safety standards.
- Installed downspouts, elbows and materials in existing and new construction homes.
- Loaded materials onto trucks and logged usage.
- This was my first check-paying job, other than Piggly Wiggly. I learned a lot here and developed a strong work ethic.
- This was during college. I worked part-time and full-time depending on my schedule. Worked when I was able.
Education
No Degree - HVAC
Itawamba Community College
Fulton, Mississippi, MS05-2023
High School Diploma -
Hatley High School
Amory, MS05-2019
Skills
- Diagnostic troubleshooting
- HVAC system repair
- Routine maintenance
- Customer service excellence
- Equipment installation
- Team collaboration
- Safety protocols
- Revenue collection
- Equipment inspection
- Industry knowledge
- Continuous learning
- Problem resolution
- Client communication
- Attention to detail
- Customer service
- Preventive Maintenance
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Power tool proficiency
- Repair techniques
- Hand tool expertise
- Electrical systems
- HVAC systems
Languages
English
Native or Bilingual
Interests
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Gym Workouts
- Team Sports
- Watching Movies and TV Shows
- Cooking
- Road Trips
- Reading the bible
- Spending time with my kids
Timeline
Service Technician
Booneville Heating and Cooling
06.2024 - 10.2025
Service Technician
Alsup's Heating and Cooling
04.2021 - 05.2024
Gutter Installer
Mississippi Guttering
01.2020 - 09.2020
No Degree - HVAC
Itawamba Community College
High School Diploma -
Hatley High School