Matthew Tuttle
Orange City,FL
Summary
Results-driven Field Operations Supervisor with expertise in process improvement, team leadership, and operational compliance. Proven track record in enhancing service delivery and driving customer satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Field Operations Supervisor
Charter Spectrum
Orlando, Florida
12.2020 - Current
- Supervised field operations staff to ensure compliance with company policies and procedures.
- Coordinated communication between field teams and corporate departments to ensure alignment and timely information sharing.
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Optimized delivery of service by conducting assessments, overseeing work, and proactively solving routine and complex problems.
- Evaluated daily performance of team members and delivered targeted feedback to foster individual development.
- Developed training programs for new employees on operational procedures and company standards to enhance onboarding experience.
Field Manager
Apro Construction Services
Casselberry, Florida
12.2019 - 12.2020
- Planned and coordinated field operations, including scheduling of personnel, equipment, materials and services.
- Coordinated schedules and resources for multiple field teams across various sites.
- Supervised subcontractors to maintain project timelines and quality standards.
- Managed daily operations of construction projects ensuring compliance with safety standards.
- Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.
- Prepared reports on project progress for internal stakeholders and clients.
General Manager
Speedway Gas Station
Casselberry, Florida
07.2015 - 12.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations ensuring efficient service and customer satisfaction.
- Supervised staff training and development for improved performance and teamwork.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Monitored financial transactions to maintain accurate cash handling practices.
- Resolved customer complaints promptly to enhance overall service quality.
Education
High School Diploma -
Elizabethtown High School
Elizabethtown, KY06-2015
Skills
- Operational compliance
- Safety compliance
- Process improvement
- Project scheduling
- Resource management
- Performance evaluation
- Team leadership
Certification
- Certificate of Completion of Apprenticeship: Telecommunications Technician
- Certificate of Completion: IT Network Technician
Timeline
Field Operations Supervisor
Charter Spectrum
12.2020 - Current
Field Manager
Apro Construction Services
12.2019 - 12.2020
General Manager
Speedway Gas Station
07.2015 - 12.2019
High School Diploma -
Elizabethtown High School