Matthew Veale
Danville NH,NH
Summary
Enthusiastic Head Cashier with 9 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Punctual and honest Head cashier with solid background in fast pace environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Outgoing Associate with exceptional interpersonal and communication abilities. Offering 9 years of experience in sales and customer service.
Overview
11
11
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
Bedford, NH
08.2016 - Current
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Displayed new stock and rotated existing products.
- Reviewed and resolved differences between accounting information and cash drawer.
- Analyzed purchases for signs of fraud.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Evaluated professionalism of checkouts everyday and kep team members on top of cleaning tasks.
Phone Operator
Lowes Home Improvment
Woburn, MA
02.2015 - 08.2016
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Maintained accurate directory of all personnel and phone extensions.
- Used company's paging system to immediately contact specific personnel.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Customer Service Associate
Lowes Home Improvment
Woburn, MA
12.2013 - 02.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Answer and direct incoming phone calls
- Process sales/refunds to customer
Laborer
All Outdoors Landscaping And Excavation
Merrimack, NH
04.2011 - 12.2013
- Worked alongside team to accomplish work goals according to schedule.
- Operated Machinery such as Mowers, Trimmer, blowers, skidsteers, excavators.
- Install of paver walkways/Patios
- Snow shoveling
Education
High School Diploma - General Studies
Merrimack High School
Merrimack, NH05.2010
Skills
- Cash Register Operation
- New Hire Training
- Customer Transactions
- Policy Enforcement
- Team Leadership
- Cash Handling
- Store Opening and Closing
- Complaint Resolution
- Online Order Picking
- Shift Scheduling
- Customer Service
- POS Systems
- Transaction Approvals
- Cycle Counts
- Staff Assignments
- Billing and Payment Processing
- Coin and Currency Counting
- Front-End Supervision
- Check Cashing
- Account Invoicing
- Safe Work Practices
- Till Counting
- Checkout Station Oversight
- Return and Exchange Processing
Timeline
Head Cashier
Lowes Home Improvment
08.2016 - Current
Phone Operator
Lowes Home Improvment
02.2015 - 08.2016
Customer Service Associate
Lowes Home Improvment
12.2013 - 02.2015
Laborer
All Outdoors Landscaping And Excavation
04.2011 - 12.2013
High School Diploma - General Studies
Merrimack High School
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