Matthew Vickers
McDonald's
Crestview,FL
4
years of professional experience
- Results-driven team leader with experience in the food service industry. Skilled in coaching, mentoring, and conflict resolution, contributing to enhanced guest satisfaction and streamlined workflows. Committed to maintaining high sanitation and food handling standards.
- Dedicated cook with strong customer service skills. Known for attention to detail and conflict resolution, ensuring guest satisfaction and compliance with food safety standards.
- Detail-oriented cook and team leader with a focus on customer satisfaction and operational efficiency. Proven expertise in food handling, sanitation, and conflict resolution, ready to drive impactful service improvements.
Work History
Team Leader
1 Year 4 Months- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Coordinated staff schedules to optimize workforce allocation during peak hours.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Implemented inventory management processes to reduce waste and improve stock accuracy.
- Collaborated with management on strategic initiatives to enhance operational efficiency and profitability.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Cook
1 Year- Prepared and cooked menu items according to standard recipes and procedures.
- Operated kitchen equipment, including grills, fryers, and ovens, ensuring safety protocols.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
Education
Associate of Science - Biology
Skills
Customer service
Attention to detail
Cooking
Coaching and mentoring
Conflict resolution
Customer focus
Cleaning and organization
Sanitation
Frying
Strong attention to safe food handling procedures
Hospitality and service industry background
Surface cleaning
Grilling expertise
Food handling
Interests
Reading
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Gym Workouts
Music
Outdoor Recreation
Timeline
Cook
McDonald's
07.2025 - CurrentRead More
Team Leader
Chick-fil-A
09.2022 - 01.2024Read More
Northwest Florida State College
Associate of Science from Biology
Read More