Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Matthew Vickery

Mount Pleasant,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Experience Manager

The Scion Group LLC
Mount Pleasant, MI
07.2023 - Current
  • Developed marketing strategies based on corporate objectives and market trends.
  • Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Analyzed customer feedback data to identify areas of improvement in the customer experience.

Resident DJ

Hunter Brands
Mount Pleasant, MI
01.2020 - Current
  • Advised event coordinators on the best setup for audio-visual systems based on their needs.
  • Managed social media accounts promoting upcoming shows and events.
  • Participated in promotional events in local community, met fans and clients and offered professional station representation.
  • Communicated with venue owners to determine music preferences, scheduling and anticipated event attendance.
  • Provided technical support for DJs before, during, and after performances.

Experience Team Member

The Scion Group LLC
Mount Pleasant, MI
05.2022 - 07.2023
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Escalated critical issues to property manager to deliver immediate resolution.

Marketing Intern

Gonewild Event Management
Mount Pleasant, MI
08.2019 - 05.2020
  • Coordinated with vendors to ensure timely delivery of promotional materials.
  • Created and executed social media strategies to increase customer engagement.
  • Analyzed market trends to identify potential opportunities.
  • Drafted press releases and other communications materials.
  • Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.

Education

Bachelor of Arts - Communications

Central Michigan University
Mount Pleasant, MI
05-2023

Associate of Science - Graphic Design

Delta College
Bay City, MI
08-2016

Skills

  • Account Management
  • Retention Management
  • Data Analytics
  • Market Trends Analysis
  • Market Research Analysis
  • Strategic Marketing
  • Entrata
  • Microsoft Word
  • Microsoft Excel
  • Adobe Photoshop
  • Adobe Premier Pro
  • Adobe After Effects

References

References available upon request.

Timeline

Customer Experience Manager

The Scion Group LLC
07.2023 - Current

Experience Team Member

The Scion Group LLC
05.2022 - 07.2023

Resident DJ

Hunter Brands
01.2020 - Current

Marketing Intern

Gonewild Event Management
08.2019 - 05.2020

Bachelor of Arts - Communications

Central Michigan University

Associate of Science - Graphic Design

Delta College

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Matthew Vickery