Matthew Vigar
Uniontown
Summary
Dynamic professional with a strong work ethic and proven customer service skills at Pepsi Co. Adept at order fulfillment and team development, I consistently enhance customer satisfaction by resolving inquiries efficiently. My critical thinking and organization skills drive productivity and ensure seamless operations in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Bulk Service Rep
Pepsi Co
New Stanton, PA
04.2006 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Processed orders accurately, ensuring timely delivery of products to clients.
- Coordinated with sales teams to align service offerings with market demands effectively.
- Maintained productivity and quality standards at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
Maintance
Lee County
Fort Myers, FL
2004 - 2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Heavy Equipment Operator
Lee-Mar
Fort Myers, FL
1999 - 2004
- Operated heavy machinery including excavators, bulldozers, and loaders on various construction sites.
- Conducted routine inspections and preventive maintenance to ensure equipment functionality and safety compliance.
- Collaborated with team members to execute project plans efficiently and minimize downtime during operations.
- Trained junior operators in safe equipment operation practices and adherence to industry standards.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects.
Crew Leader
Bear Foot Lawn & Grass
Fort Myers, FL
1996 - 1999
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new crew members on equipment usage and best practices.
- Implemented process improvements that enhanced productivity and service quality.
- Coordinated project schedules, optimizing resource allocation for timely completion.
Line Cook - Dishwasher
Pizza Hut
Fort Myers, FL
1995 - 1996
- Prepared food items according to company recipes and quality standards.
- Operated kitchen equipment safely and efficiently during service hours.
- Assisted in maintaining cleanliness and organization of kitchen areas.
- Collaborated with team members to ensure timely meal preparation and delivery.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Education
High School Diploma -
Estero High School
Estero, FL01-1996
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Schedule management
- Critical thinking
- Active listening
- Customer service
- Team development
- Order fulfillment
- Materials transport
- Coordination
- Product knowledge
- Stock management
- Order processing
- Product sales
Timeline
Bulk Service Rep
Pepsi Co
04.2006 - Current
Maintance
Lee County
2004 - 2006
Heavy Equipment Operator
Lee-Mar
1999 - 2004
Crew Leader
Bear Foot Lawn & Grass
1996 - 1999
Line Cook - Dishwasher
Pizza Hut
1995 - 1996
High School Diploma -
Estero High School