Matthew Walls
East Hanover,NJ
Summary
Results-driven store department supervisor with extensive operations management and merchandising expertise. Demonstrated success in achieving sales and gross profit targets while managing large teams. Proven ability to enhance overall performance in fast-paced environments. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Store Department Supervisor
Glass Gardens ShopRite
Pearl River, New York
10.2025 - Current
- Directly managed a team of twenty people to reach sales and gross profit goals on a daily basis.
- Lead manager for employee relations with a focus on improving day to day job satisfaction.
- Managed weekly merchandising plans throughout the store to ensure sales growth.
- Oversaw scheduling for departments of twenty five to thirty people on a weekly basis to ensure sufficient coverage for peak customer assistance.
- Managed retail inventory reports, and ensured accuracy in inventories and controlled shrinkage.
- Streamlined daily operations in a fast-paced retail environment.
- Trained new employees on store policies and procedures, improving onboarding experience.
- Trained and mentored new associates on department policies and procedures.
- Collaborated with team members to enhance customer service experience.
- Implemented merchandising strategies to improve product visibility.
- Participated in weekly meetings with senior leadership teams to discuss progress.
Closing Manager
Glass Gardens ShopRite
Rockaway, New Jersey
03.2023 - 10.2025
- Directly managed a team of fifty people.
- Supervised closing processes to ensure compliance with store policies.
- Managed training for evening associates for future management positions.
- Trained staff on closing procedures and customer service excellence.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Monitored daily operations within the department to ensure compliance with regulations.
- Collaborated with management to enhance store operations and efficiency.
- Maintained consistent daily operations by establishing procedures and monitoring team performance.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Participated in weekly meetings with upper management to review weekly progress and performance goals.
Department Manager
Glass Gardens ShopRite
Linden, New Jersey
03.2022 - 12.2023
- Directly managed a small team of five people.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Managed daily operations and workflows to ensure efficient department functionality.
- Developed staff schedules to optimize coverage during peak business hours.
- Oversaw inventory management to maintain stock levels and product availability.
- Handled shift overstock, restocking, and inventory control.
- Implemented visual merchandising strategies to enhance product displays and appeal.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Education
Bachelor of Arts - Justice Sudies
Montclair State University
Montclair, NJ05-2019
Skills
- Operational efficiency
- Inventory Management
- Merchandising Techniques
- Employee Training
- Staff Development
- Customer Service
- Team Collaboration
- Employee Relations
- Scheduling optimization
- Team Building
- Strategic Planning
- Performance Evaluation
- Sales Growth
- Team Supervision
Certification
- ServeSafe Certification
- Dale Carnegie Leadership Trained
- Proficient in Microsoft Office
Timeline
Store Department Supervisor
Glass Gardens ShopRite
10.2025 - Current
Closing Manager
Glass Gardens ShopRite
03.2023 - 10.2025
Department Manager
Glass Gardens ShopRite
03.2022 - 12.2023
Bachelor of Arts - Justice Sudies
Montclair State University