Retail leader with strengths in staff management and process optimization. Experienced in inventory control and visual merchandising to improve store presentation. Focus on delivering strong customer experiences and increasing sales performance.
Overview
11
11
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
Sherman, Texas
08.2023 - 06.2026
Supervised daily operations, enforcing safety protocols to ensure secure work environment.
Managed inventory levels, organizing stock to enhance accessibility and streamline restocking.
Collaborated with management to boost operational efficiency through streamlined workflows.
Trained new team members on policies and procedures for smoother onboarding.
Coordinated merchandise displays to elevate customer engagement and enhance experience.
Implemented visual merchandising standards to maintain polished store presentation.
Delegated daily tasks to optimize productivity among team members.
Conducted performance reviews to assess progress of individual team members.
Infantry Team Leader
US Army
Colorado Springs, Colorado
09.2020 - 06.2022
Coordinated mission planning and execution across diverse operational scenarios.
Coordinated communication between units during joint exercises and missions to ensure mission alignment.
Conducted risk assessments to improve team safety during field operations.
Trained infantry soldiers in tactical operations to enhance combat readiness.
Guided individual soldier skills development through effective instruction during training exercises.
Developed and implemented standard operating procedures to standardize unit performance in the field.
Managed maintenance of weapons systems to sustain operational readiness.
Tech Specialist Lead
Target
Sherman, Texas
10.2017 - 09.2020
Provided technical support for product-related inquiries, ensuring effective problem resolution.
Troubleshot hardware and software issues, contributing to operational efficiency.
Resolved customer complaints promptly and professionally, enhancing overall satisfaction.
Guided customers in selecting hardware components tailored to specific needs.
Analyzed sales data to identify trends that shaped merchandising strategies.
Implemented loss prevention strategies to minimize store shrinkage.
Reviewed store layout plans regularly to optimize product display areas.
Fostered positive team dynamics through regular communication and feedback sessions.
Team Leader
Sam's Club
Sherman, Texas
05.2015 - 10.2017
Supervised team operations to optimize workflow and ensure timely service delivery.
Trained new associates on customer service standards and store policies.
Coordinated inventory management to maintain stock levels and ensure product availability.
Implemented safety protocols to create a secure work environment for all staff.
Facilitated interdepartmental communication to enhance collaboration and efficiency.
Monitored employee performance and provided feedback to enhance individual development.
Organized team meetings to discuss goals, challenges, and operational improvements.
Resolved customer complaints promptly to sustain high satisfaction levels in-store.
Education
High School Diploma -
Bonham Highschool
Bonham, TX
02-2013
Some College (No Degree) - Cyber Security
Southern New Hampshire University
Hooksett, NH
Skills
Retail management expertise
Inventory management
Visual merchandising
Operational efficiency
POS systems operations
Loss prevention strategies
Sales performance analysis
Supply chain management
Staff supervision and management
Staff training
Onboarding training programs
Performance evaluation
Performance appraisal
Team collaboration
Team motivation techniques
Operational policy alignment
Process optimization
Risk management practices
Conflict resolution
Leadership abilities
Written communication
Employee scheduling
Employee scheduling
Affiliations
Captain, Team Depot (Home Depot's community Volunteer program) - Oct 2023- Jun 2026
Safety Captain, Home Depot. Oct 2023 - Jun 2026
Two-time John Deere Bronze store award. 2024 and 2025