Open To Work
MATTHEW WALSH
Virginia Beach,VA
Summary
Performance-driven leader in client success and operations with extensive experience managing high-stakes programs and stakeholder relationships. Overseeing a $2M annual budget while enhancing service delivery through performance monitoring and effective issue resolution. Proven ability to streamline operations and foster long-term partnerships.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Asset & Police Support Coordinator
Virginia Beach Police Department
Virginia Beach, USA
01.2022 - Current
- Program Oversight: Oversaw high-stakes technology and enforcement programs, ensuring regulatory compliance and operational accountability to deliver consistent service.
- Financial Management: Administer a $2M annual program budget and coordinate resource allocation for a secondary $5M budget, tracking accurate asset and contract distribution.
- Performance Monitoring: Analyzed daily and monthly program metrics to identify operational anomalies, communicate insights to leadership, and initiate corrective actions.
- Stakeholder Liaison: Acted as primary point of contact among department, corporate vendors, courts, and city personnel to streamline operations and strengthen long-term partnerships.
- Issue Resolution: Manage customer-facing escalations, complex complaint resolutions, and investigations, establishing facts to deliver swift, structured solutions.
Assistant Operations Coordinator
New York City Police Department (NYPD)
New York, USA
01.2011 - 01.2021
- Resource Optimization: Managed the daily deployment of 400+ personnel across multiple geographic locations, successfully balancing tight deadlines and shifting executive priorities.
- Cross-Functional Collaboration: Partnered with internal commands and city agencies to identify and resolve service delivery barriers, enhancing organizational readiness.
- Executive Communications: Prepared data-informed reports and performance assessments for executive leadership, translating complex operational data into clear, actionable recommendations.
- Quality Assurance: Conducted program evaluations and procurement reviews to ensure budget alignment and adherence to operational performance standards.
Sergeant, Traffic & Training Coordinator
New York City Police Department (NYPD)
New York, USA
01.2008 - 01.2011
- Directed large-scale operational plans and coordinated real-time personnel adjustments for high-profile public events, ensuring seamless multi-agency collaboration.
- Formulated and executed public safety strategies across interdepartmental lines, enhancing joint operational outcomes and facilitating effective cross-team execution.
- Supervised patrol and civilian workforces in high-volume, fast-paced municipal environments, ensuring optimal productivity and adherence to performance metrics.
Police Officer / Recruit Officer Instructor
New York City Police Department (NYPD)
New York, USA
01.2000 - 01.2008
- Instructed newly hired personnel in legal guidelines, investigative frameworks, and public interaction standards to enhance workforce readiness.
- Documented and evaluated personnel progress, providing structured feedback to align core skills with career development.
- Patrolled assigned areas to ensure public safety and community engagement.
- Responded to emergency calls and incidents with urgency and professionalism.
- Conducted investigations, gathering evidence and interviewing witnesses effectively.
Education
Master of Science - Emergency Management
Touro University
New York, NYBachelor of Science - Health Science Studies
Quinnipiac College
Hamden, CTSkills
- Program operations and service delivery
- Issue resolution and quality assurance
- Performance metrics reporting
- Resource allocation and cross-functional collaboration
- Vendor relations and account health
- Adaptability to shifting priorities
- Relationship management
Software Systems Proficiencies
Advanced user of the Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and data reporting platforms.
Certification
- NYS DCJS General Topics Instructor
- FAA Remote Pilot Small UAS (Drone Operations)
- DHS Active-Shooter Response (Levels 1 & 2)
- Class B Commercial Driver’s License – Virginia
Selected Achievements
- Selected as Group Coordinator for the Police Commissioner’s Reengineering Program focused on optimizing workspace environment and digital tools.
- Appointed Project Management Officer for the Commissioner’s NYPD2020 Strategic Initiative on leadership excellence.
- Promoted to the discretionary, merit-based rank of Sergeant Special Assignment for exceptional operational performance.
Core Competencies
Client Engagement, Service Delivery, Account Health, Professional Relationship Building, Issue Resolution, Complaint Management, Cross-Functional Collaboration, Shifting Priorities, Program Operations, Reporting & Performance Metrics, Quality Assurance, Data-Driven Solutions, Budget Administration, Procurement Support, Vendor Relations, Resource Allocation
Work Preference
Job Search Status
Open to workLocation Preference
On-SiteRemoteHybridLocation: Virginia Beach, VA
Open to relocation: No
Timeline
Asset & Police Support Coordinator
Virginia Beach Police Department
01.2022 - Current
Assistant Operations Coordinator
New York City Police Department (NYPD)
01.2011 - 01.2021
Sergeant, Traffic & Training Coordinator
New York City Police Department (NYPD)
01.2008 - 01.2011
Police Officer / Recruit Officer Instructor
New York City Police Department (NYPD)
01.2000 - 01.2008
Master of Science - Emergency Management
Touro University
Bachelor of Science - Health Science Studies
Quinnipiac College