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Dynamic tech support specialist with a proven track record at Ericsson, excelling in network troubleshooting, and customer service. Expert in diagnosing complex connectivity issues, and enhancing system performance. Adept at collaborating with engineering teams to resolve anomalies, ensuring minimal downtime, and seamless user experiences. Committed to proactive problem-solving and effective communication.

Highly motivated Army National Guard 25B (Information Technology Specialist) with an active Secret clearance and hands-on experience supporting enterprise IT environments in both military and civilian settings. Proven ability to troubleshoot network and system issues, administer Active Directory, review system logs, and document and resolve technical incidents. Currently serving as a Technology Support Specialist within a large school district, providing Tier 1–2 support for hundreds of devices, configuring network-connected systems, and assisting users with identifying potential phishing emails. Seeking a DoD civilian SOC Analyst or cybersecurity role to apply strong IT fundamentals, security awareness, and disciplined operational practices in support of Army missions.

Results-driven professional seeking to leverage strong organizational skills and efficiency within a dynamic organization. Proven ability to identify process improvements that enhance productivity and contribute to achieving strategic goals. Dedicated to continuous learning and fostering growth opportunities.

Detail-oriented Tech Support Specialist with strong technical troubleshooting skills and a commitment to accurate documentation. Proven ability to resolve complex issues, ensuring operational continuity and enhancing customer satisfaction.

Matthew Waring

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Tech Support Specialist

Computer Technician

Computer IT

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Studies in Network Specialist -

Associate in Science Program - Culinary Arts

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Tech Support Specialist

Computer Technician

Computer IT

Studies in Network Specialist -

Associate in Science Program - Culinary Arts

High School -

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